James McCoy
Murfreesboro
Summary
Proven leader and skilled communicator, adept at resolving customer service issues and enhancing team productivity, as demonstrated at Trash Ice Cream. Excels in time management and professional courtesy, with a track record of boosting team efficiency and achieving organizational goals. Expert in customer assistance and conflict resolution, ensuring high levels of customer satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Cashier/Package Handler
Bargain Hunt
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Amazon Fulfillment Center
Amazon
08.2023 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Team Leader Manager
Trash Ice Cream
06.2021 - 06.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Team Leader Manager
Schlotzsky's Deli
08.2019 - 05.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Education
High School Diploma -
Rogers Heritage High School
Rogers, AR05-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- Issue resolution
Timeline
Cashier/Package Handler
Bargain Hunt
09.2023 - Current
Amazon Fulfillment Center
Amazon
08.2023 - Current
Team Leader Manager
Trash Ice Cream
06.2021 - 06.2023
Team Leader Manager
Schlotzsky's Deli
08.2019 - 05.2021
High School Diploma -
Rogers Heritage High School
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