James McCuistion
Summary
Customer-focused, visionary-thinking Manager with over 11 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
12
12
years of professional experience
Work History
Store Manager
Cook Portable Warehouses
02.2023 - Current
- Raised sales for location by 450%
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Area Sales Manager
AT&T
03.2020 - 02.2023
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Led sales region to increase sales and boost team morale.
- Opened 6 new locations
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager of Operations
Louisiana Power Equipment & Atv
04.2012 - 01.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Opened 2 new locations
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Store Manager of Operations
Louisiana Power Equipment & Atv
01.2015 - 02.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Opened 2 new locations
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
High School Diploma -
Vinton High School
Vinton, LASkills
- Team Development
- Promotional Planning
- Process Improvements
- Friendly and Positive
- Leadership Development
- Sales Professional
- Customer Relations
- Project Management
- Partnership Building
- Operations Management
- Revenue Generation
- Talent Recruitment
- Customer Service Management
- Sales Promotions
- Problem-Solving
- Multitasking and Organization
Accomplishments
- Named "Manager of the Year" in 2015,2017,2019,2021.
- Increased profits by 450% without reducing customer satisfaction rates.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Store Manager
Cook Portable Warehouses
02.2023 - Current
Area Sales Manager
AT&T
03.2020 - 02.2023
Store Manager of Operations
Louisiana Power Equipment & Atv
01.2015 - 02.2020
Store Manager of Operations
Louisiana Power Equipment & Atv
04.2012 - 01.2015
High School Diploma -
Vinton High School
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