James McCurley

• Streamlined case management processes for improved efficiency and better client outcomes.
• Evaluated program effectiveness by tracking client progress and adjusting treatment plans as needed.
• Conducted client follow-ups to assess treatment effectiveness and provide additional support, contributing to long-term success.
• Delivered compassionate support to clients through active listening and empathetic communication techniques.
• Increased client engagement by utilizing creative therapeutic modalities tailored to individual needs.
• Provided crisis intervention services, deescalating tense situations and connecting clients to appropriate resources.
• Implemented behavior modification techniques within group settings, leading to improved interpersonal relationships among participants.
• Contributed to a positive therapeutic environment by maintaining confidentiality and respecting client boundaries.
• Created a supportive environment by promoting inclusivity and cultural sensitivity during all interactions with clients and colleagues.
• Maintained accurate records of session notes, treatment plans, and client correspondence, ensuring compliance with legal requirements.
• Developed strong rapport with clients, fostering trust that enabled open communication during sessions.
• Coordinated with external agencies to facilitate seamless referral processes for additional support services as needed.
• Collaborated with multidisciplinary teams to create individualized care strategies for each client.
• Participated in ongoing professional development training to stay current with best practices in counseling techniques and theory.
• Mentored new Counselor Technicians, sharing expertise on best practices for successful outcomes.
• Educated families on available community resources, empowering them to make informed decisions about their loved ones'' care.
• Assisted in the development of targeted outreach initiatives aimed at increasing program accessibility for underserved populations.
• Reduced recidivism rates through the implementation of evidence-based counseling practices and interventions.
• Enhanced client progress by conducting thorough assessments and developing comprehensive treatment plans.
• Facilitated group therapy sessions focused on topics such as anger management, stress reduction, and effective communication skills.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
• Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
• Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
• Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
• Facilitated group therapy sessions to help clients develop coping strategies and social skills.
• Listened to clients' concerns and provided encouragement and support.
• Supported individuals dealing with mental health and emotional issues.
• Adapted counseling techniques to best suit individual needs of each client.
• Provided education on mental health topics and resources to clients.
• Collaborated with other professionals to coordinate comprehensive care for clients.
• Designed safe and supportive environment for clients to discuss issues.
• Assisted clients in exploring feelings and understanding behaviors.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Assessed clients' needs to provide appropriate therapeutic interventions.
• Determined clients' risk of self-harm or other dangerous behaviors.
• Developed treatment plans to help clients build self-confidence and resilience.
• Facilitated group counseling sessions to support and encourage client growth.
• Educated clients on dangers of substance abuse and prevention techniques.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Supervised meetings with family members to help create support system for clients.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.

• Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
• Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
• Drove bus to safely transport passengers over scheduled routes and authorized stops.
• Maintained a clean and comfortable bus environment for improved rider experience.
• Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
• Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
• Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
• Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
• Enhanced passenger satisfaction by providing timely and efficient transportation services.
• Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
• Monitored students and other passengers during transit to encourage safe transport.
• Managed emergencies calmly under pressure, coordinating evacuations when necessary while keeping passengers informed about the situation at hand.
• Operated various types of buses, displaying adaptability and versatility in skill sets among different vehicles.
• Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
• Provided passenger assistance, collected fares and offered schedule and route information.
• Provided clear announcements regarding upcoming stops, allowing riders to plan their exit accordingly and avoid confusion or missed connections.
• Provided timely assistance during weather-related disruptions or other unforeseen events, helping to minimize inconvenience for passengers.
• Collaborated with other drivers to streamline routes for maximum efficiency and passenger satisfaction.
• Increased positive customer feedback through friendly interactions and prompt assistance with inquiries.
• Participated in professional development opportunities such as training sessions or workshops to stay up-to-date on industry best practices.
• Served as a positive representative of the company, acting as an ambassador for public transportation and its benefits.
• Supported team members in maintaining a cohesive work environment through collaboration on tasks such as route planning or vehicle inspections.
• Collected accurate fares from passengers, handling transactions professionally while maintaining accountability for funds collected throughout each shift.
• Completed daily pre-trip inspections to ensure the safe operation of the bus, identifying potential issues before they became critical problems.
• Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
• Reduced fuel consumption by implementing eco-friendly driving techniques, conserving resources and lowering operational costs.
• Operated with safety and skill to avoid accidents and delays.
• Provided information about routes, destinations and timelines to inform passengers.
• Transported customers to and from [Location].
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Followed company policies and procedures and maintained compliance with standards.
• Accepted and processed fares.
• Followed predetermined routes to consistently meet targets and maintain schedules.
• Maintained clean and neat shuttle for passenger comfort.
• Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
• Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
• Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
• Aided passengers with disabilities or special needs.
• Operated large vehicles in difficult urban and rural conditions.
• Assisted passengers with inquiries and requests during trips.
• Diffused potential passenger disputes with fairness and professionalism.
• Updated and maintained accurate trip logs and records.
• Followed all relevant schedules for routes and arrivals.
• Inspected bus for any mechanical issues before departure.
• Calculated and collected fares from passengers.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
• Verified cleanliness and tidiness of bus through regular cleaning.
• Developed and maintained positive relationships with passengers and other drivers.
• Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
• Inventoried bus emergency and first aid supplies and equipment.
• Fostered safe bus environment by enforcing rules of conduct for passengers.

• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Performed general housekeeping and cleaning tasks.
• Assisted parish volunteers with tasks that require group effort.
• Completed tasks efficiently for timely project completion within set deadlines.
• Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
• Performed quality checks on products and materials to identify any defects.
• Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
• Improved worksite safety by consistently adhering to established protocols and regulations.
• Enhanced volunteer morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
• Cleaned and maintained tools, equipment and worksites.
• Used variety of hand and power tools to complete tasks.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Provided labor support to carpenters, masons and other skilled trades.
• Helped with erecting scaffolding and ladders.
• Inspected tools and equipment to maintain safety and efficiency.
• Operated forklifts and boom lifts to complete various tasks.
• Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
• Installed drywall, siding and other structural components.
• Dug trenches, backfilled holes and compacted earth to prepare for new construction.
• Assisted in digging, trenching and backfilling trenches and foundations.
• Worked on sites, installing roofs and other exterior components.
• Helped with door and window installations.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Completed full building and grounds patrols to spot and investigate concerns.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
• Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
• Ensured a safe and comfortable home environment for visitors through meticulous housekeeping and organization tasks.
• Collaborated with housekeeping staff to ensure rooms were prepared according to guests'' preferences.
• Developed comprehensive training materials to standardize procedures across the entire housekeeping department.
• Maintained hotel cleanliness standards by closely monitoring housekeeping tasks and schedules.
• Coordinated with housekeeping staff to ensure timely room preparation for arriving guests.
• Upheld a clean work environment by implementing proper housekeeping practices.
• Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
• Promoted environmentally friendly practices within the housekeeping department by conserving resources whenever possible.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
• Maintained a safe work environment through regular housekeeping and adherence to company safety protocols
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.

• Enhanced staff development by conducting regular training sessions on relevant topics in chemical dependency counseling.
• Enhanced treatment outcomes for clients with co-occurring disorders through integrated mental health services and support.
• Provided crisis intervention services as needed, deescalating situations and connecting clients with appropriate resources.
• Evaluated program effectiveness using data-driven metrics, identifying areas for improvement and implementing necessary changes.
• Facilitated referrals to additional services such as housing assistance or vocational training programs, supporting overall client well-being beyond substance abuse recovery efforts.
• Collaborated with insurance providers to secure coverage for client services, reducing financial barriers to treatment access.
• Partnered with treatment teams to reduce patient relapses by [Number]%.
• Strengthened community partnerships, establishing referral networks to increase access to supportive resources for clients.
• Conducted intake interviews and assessment for [Number] at-risk youths in court-mandated treatment programs.
• Promoted a culture of continuous learning and professional growth among counseling staff, sharing best practices and staying current on industry trends.
• Prepared detailed discharge plans, with patient input, for successful recovery progress after treatment.
• Maintained accurate documentation of client progress, ensuring compliance with regulatory standards and facilitating effective communication among team members.
• Prepared ongoing progress reports conforming to Maryland requirements.
• Reduced client relapse rates by providing comprehensive aftercare planning and ongoing support.
• Conducted post-crisis counseling for victims of overdose.
• Collaborated with multidisciplinary teams to develop holistic treatment strategies addressing each client''s unique needs.
• Implemented relapse prevention strategies into treatment planning, equipping clients with tools to maintain long-term sobriety.
• Improved client recovery rates by implementing evidence-based treatment approaches and individualized care plans.
• Developed strong rapport with clients to establish trust and facilitate open communication regarding their recovery journey.
• Conducted thorough assessments to determine appropriate level of care for incoming clients, ensuring proper placement within the program.
• Managed caseloads efficiently while maintaining high-quality care delivery standards through strong time management skills and prioritization of tasks.
• Served as a liaison between clients and their families, educating loved ones on addiction dynamics and promoting healthy communication patterns.
• Developed and led group therapy sessions, fostering a safe environment for open discussions and personal growth.
• Increased client engagement in the treatment process through motivational interviewing techniques.
• Monitored client progress to make necessary adjustments for client success.
• Developed individual treatment goals based on history and diagnosis.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Supported aftercare planning for continued recovery after treatment.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
• Facilitated group and individual therapy in outpatient setting.
• Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
• Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

When I graduated college I gave a two week notice to pursue my new career and eventually was rehired after recovering from injury caused by a violent robbery and attack.

• Service, clean, and or supply restrooms.
• Gather and empty trash.
• Clean building floors by sweeping, mopping, scrubbing, and or vacuuming.
• Follow procedures for the safe use of chemical cleaners and power equipment to prevent damage.
• Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications.
• Strip, seal, finish, and polish floors.
• Clean equipment using solvents, brushes, rags, or power cleaning equipment.
• Requisition supplies or equipment needed for cleaning and maintenance duties.
• Clean windows and glass partitions.
• Steam clean or shampoo carpets.
• Dust furniture, walls, machines, or equipment.