James McDaniel
Florissant,MO
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.
Overview
19
19
years of professional experience
Work History
Food Service Supervisor
Apex Restaurant Solutions
08.2019 - 06.2024
- Responsible for ordering supplies necessary for front-of-house operations.
- Processed payments from customers using various payment methods.
- Resolved customer complaints in a professional manner.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Monitored employee performance and provided feedback for improvement opportunities.
- Established relationships with vendors to secure favorable pricing on ingredients.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
Executive Sous Chef
DePaul Hospital
05.2015 - 07.2019
- Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Trained kitchen workers on culinary techniques.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Supervised 12 BOH staff members and delivered mentorship to strengthen kitchen skills.
Food Service Supervisor
Delaware North Sportservice
07.2012 - 12.2016
- Trained new employees on company policies, procedures, and safety regulations.
- Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
- Managed inventory levels to minimize waste and maximize cost savings.
- Maintained records of purchase orders, receipts, inventories, production sheets.
- Provided training on safe food handling practices for new employees.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Organized special events such as promotional activities, holiday parties.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
Banquet Manager
ARAMARK, Higher Education
01.2005 - 05.2011
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Maintained a safe working environment by adhering to all health and safety regulations.
- Established guidelines and procedures for operating the banquet department efficiently.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
Education
Some College (No Degree) - General Studies
SlCC
St Louis, MOAssociate of Arts - Arts
Lecole Culinaire
St Louis, MO05.2011
Skills
- Food Service Techniques
- Food Service Operations
- Food service standards
- Mass food service experience
- Exceptional customer service
- Customer Service-Oriented
Additional Information
- United States Army Ranked E3
Timeline
Food Service Supervisor
Apex Restaurant Solutions
08.2019 - 06.2024
Executive Sous Chef
DePaul Hospital
05.2015 - 07.2019
Food Service Supervisor
Delaware North Sportservice
07.2012 - 12.2016
Banquet Manager
ARAMARK, Higher Education
01.2005 - 05.2011
Some College (No Degree) - General Studies
SlCC
Associate of Arts - Arts
Lecole Culinaire