Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAMES MCDANIEL

Redford,MI

Summary

Results-oriented professional with a strong focus on interpersonal skills, time management, and problem-solving abilities. Dedicated to maintaining high levels of productivity and efficiency, I am eager to contribute to a dynamic team and make a positive impact in the workplace.

Overview

15
15
years of professional experience

Work History

Redemption Specialist

Credit Acceptance
06.2024 - Current
  • Professionally and respectfully persuade customers to pay in an effort to redeem the
    repossessed vehicle or reinstate the contract.
  • Analyze the customer’s payment history and the circumstances of the repossession, and
    then make redemption payment arrangements within the guidelines of the department policy.
  • Enhanced client satisfaction by providing timely and accurate redemption processing services.
  • Support additional customer service requests.
  • Managed ahigh volume of daily redemptions, consistently meeting deadlines and maintaining accuracy.
  • Streamlined the redemption process for increased efficiency and improved customer experience.
  • Have phone and written contact with customers, repossession contractors and auction
    vendors.

Redemption Specialist

Automotive Credit -
02.2023 - 06.2024
  • #1 Redemption Clerk at ACC.
  • Contacts customers directly to advise and arrange on payment terms so customer can retain their vehicle after it has been repossessed.
  • Provides office support to departmental staff and customer service staff as need.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.

Collections Account Representative

Automotive Credit Corp
03.2020 - 02.2023
  • Collaborated on collection and dispute resolution issues.
  • Refer non-compliant potentially uncollectible accounts for repossession or litigation
  • Inquire as to reason for delinquency and educate customers regarding importance of making payments in timely manner.
  • Control delinquencies to achieve corporate goals and objectives.
  • Generate 50 outbound telephone calls daily ; receive and handle 50 inbound calls daily .

Assistant Manager

Aarons Sale And Lease
02.2010 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Arts - Business Marketing

George Brown College
Toronto, Ont. CA

Associate of Arts - Business Administration

Wayne State University
Detroit, MI
06.1999

Skills

  • Negotiation Techniques
  • Industry Awareness
  • Credit Reports
  • Authorizations understanding
  • Data Entry
  • Cold Calling
  • Retail Management
  • Sales
  • Account Management
  • Expertise in MS Excel, Word, Outlook
  • Authorizations
  • Customer service
  • Expertise in Microsoft Excel and Teams
  • Teamwork
  • Negotiation techniques
  • Industry awareness

Timeline

Redemption Specialist

Credit Acceptance
06.2024 - Current

Redemption Specialist

Automotive Credit -
02.2023 - 06.2024

Collections Account Representative

Automotive Credit Corp
03.2020 - 02.2023

Assistant Manager

Aarons Sale And Lease
02.2010 - 03.2019

Associate of Arts - Business Marketing

George Brown College

Associate of Arts - Business Administration

Wayne State University
JAMES MCDANIEL