Summary
Overview
Work History
Education
Skills
Websites
Timeline
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James McDonald

James McDonald

Austin,TX

Summary

Although only doing event planning work for a year, we have experience with planning, budgeting, and coordinating a wide variety of both small-scale and large-scale events. Possessing strong networking and communication skills, allows relationships with key clients, guests, and vendors to grow. Agile when problem solving.

Overview

4
4
years of professional experience

Work History

Assistant Events Planner

Betts&Co
03.2023 - Current
  • Implemented logistical planning and procedures to effectively assist the event planning process in over 25 events large and small including weddings, awards shows, and corporate/friendly gatherings.
  • Streamlined communication between vendors and clients for seamless event execution.
  • Supervised event staff during events to maintain a high standard of professionalism and guest satisfaction.
  • Created detailed timelines and logistical budgets for events to meet all deadlines.
  • Implemented detailed timelines to ensure all tasks were completed on schedule during the planning process.
  • Managed administrative logistics of event rental booking, and event rental transportation.

Customer Service Representative

K1 Speed
02.2022 - 03.2023
    • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
    • Updated account information to maintain customer records.
    • Maintained up-to-date knowledge of product and service changes.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
    • Collaborated with team members to develop best practices for consistent customer service delivery.

Account Manager

JumpCrew
04.2021 - 10.2021
  • Managed account for Collect for Stripe, and made 50-90 calls each day, utilizing leads from marketing team
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Developed, maintained and utilized diverse client base.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Client Representative

Acquire Marketing
11.2020 - 02.2021
  • Served as a B2C sales and marketing representative utilizing face to face marketing skills
  • Recorded accurate and efficient records in customer database.
  • Implemented customized account plans to meet individual client needs.
  • Set and achieved company defined sales goals.

Head of Marketing and Sous-Chef

Nineteen 33 Taproom
04.2020 - 10.2020
  • Developed the restaurant's marketing presence in a small town, from their initial opening. Used feedback, and target markets to conduct direct marketing techniques.
  • Conducted comprehensive market research to identify emerging trends and capitalize on new opportunities.
  • Created and managed social media campaigns to increase brand engagement.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.

Education

BBA - Marketing

Elon University Love School of Business
Burlington, NC
05.2019

Skills

    • Sales expertise
    • Client Relations
    • Vendor Management
    • Events logistics management
      • Time Management
      • Scheduling
      • Conflict Resolution
      • Digital Marketing

Timeline

Assistant Events Planner

Betts&Co
03.2023 - Current

Customer Service Representative

K1 Speed
02.2022 - 03.2023

Account Manager

JumpCrew
04.2021 - 10.2021

Client Representative

Acquire Marketing
11.2020 - 02.2021

Head of Marketing and Sous-Chef

Nineteen 33 Taproom
04.2020 - 10.2020

BBA - Marketing

Elon University Love School of Business

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James McDonald