Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

James McDonald

Chancery Hall,St. Andrew

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure the position of an Auditor. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative ( Team Lead)

Sagility
07.2022 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Rental Agent/Customer Service Representative

ATL Automotive
07.2021 - 08.2021
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.

Education

Bachelor of Science - Operations Management

University of West Indies
Kingston, Jamaica
07.2023

High School Diploma -

Calabar High School
Kingston, Jamaica
07.2019

Skills

  • Teamwork and collaboration
  • Adaptability
  • Team Coaching
  • Excellent Communication
  • Proficient in Microsoft Suite
  • Problem-Solving

Reference

Rasheen LangShaw

Sagility

1-(876) 426-5965

rasheenlangshaw307@gmail.com

Timeline

Customer Service Representative ( Team Lead)

Sagility
07.2022 - Current

Rental Agent/Customer Service Representative

ATL Automotive
07.2021 - 08.2021

Bachelor of Science - Operations Management

University of West Indies

High School Diploma -

Calabar High School

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James McDonald