James McDonald
Sparta,IL
Summary
Dynamic leader with extensive experience at the United States Post Office, excelling in operational efficiency and customer relations. Spearheaded initiatives that significantly enhanced mail delivery accuracy and customer satisfaction. Proficient in postal regulations and adept at fostering team collaboration, my strategic approach resulted in notable service improvements and operational cost reductions.
Postal professional with extensive experience in managing mail distribution and operational efficiency. Known for enhancing service quality and improving customer satisfaction. Focused on team collaboration and achieving results, adaptable to changing needs while displaying strong leadership and organizational skills.
Experienced with overseeing daily postal operations, ensuring timely and accurate mail distribution. Utilizes leadership and organizational skills to maintain high service standards and improve efficiency. Track record of enhancing customer satisfaction and streamlining processes for better performance.
Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates.
Friendly Postmaster with 24 years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing, and evaluating performance for up to 10-15 employees.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Postmaster
United States Post Office
11.2014 - 10.2023
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Hired, trained, and evaluated performance of employees.
- Hired, trained, and evaluated performance of employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Managed flow, operations and management services for daily post office visitors.
- Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
- Developed and maintained detailed reports of all post office activities.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Issued and cashed daily money orders worth a maximum of $3,000 per customer.
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Maintained 100% accuracy through closely auditing and reviewing multiple documents.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Maintained the allotted budget of my office.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Oversaw rent collection and billing for approximately 100 post office boxes.
- Managed daily operations of 10-15 employees of my post office.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
- Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
- Hired, trained, and evaluated performance of employees.
- Efficiently and kindly handled customer complaints and issues to increase customer satisfaction.
- Issued and cashed daily money orders worth a maximum 0f $3,000 per customer.
- Maintained accuracy through closely auditing and reviewing documents.
- Maintained my allotted budget for my office.
- Responsible for rent collection and billing for post office boxes.
- Managed daily operations of 10-15 employees at my post office.
Postmaster
United States Post Office
08.2007 - 11.2010
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Hired, trained, and evaluated performance of employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
- Managed flow, operations and management services for daily post office visitors.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Efficiently and kindly handled customer complaints and issues to increase customer satisfaction.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Issued and cashed daily money orders worth $3,000 maximum per customer.
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Managed daily operations of 15 employees post office.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
- Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
City Letter Carrier
United States Post Office
02.1999 - 08.2007
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Delivered packages and mail to business and people in local area.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
- Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Handled mail and packages with care to prevent damage during delivery.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Utilized mail processing machines in weighing, stamping and processing mail items.
Education
High School Diploma -
Sparta High School
Sparta05-1991
Skills
- Operational policies knowledge
- Safety Procedures
- Postal regulations
- Deadline-oriented
- Route Planning
- Employee Training
- Customer-Oriented
- Workload Management
- Security Protocols
- Vehicle Maintenance
- Policy compliance
- Records Management
- Professional Demeanor
- Mail Sorting
- Delivery Coordination
- Records Maintenance
- Transactions oversight
- Logistics Management
- Mail distribution
- Labor Relations
- Postal services knowledge
- Distributing mail
- Incoming mail procedures
- Postal Equipment
- Stock control
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Cash Handling
- Relationship Building
- Customer Relations
- Office Administration
- Operational Efficiency
- Team building
- Public relations
- Reporting skills
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Conflict Resolution
- Goal Setting
- Risk Assessment
- Professionalism
- Shipping procedures
- Interpersonal Communication
- Quality Control
- Strategic Planning
- Staff Training
- Employee Management
- Record-keeping
- Inventory Control
- Staff Supervision
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Personnel Management
- Policy Enforcement
- Staff Scheduling
- Equipment Maintenance
- Emergency Preparedness
- Performance Evaluation
- Problem-solving aptitude
- Process Improvement
- Facility Maintenance
- Delivery Scheduling
- Administrative tasks
- Information Management
- Cost Reduction
- Mail Management
- Supply Requisition
- Vendor Management
- Regulatory Compliance
- Activity reporting
Timeline
Postmaster
United States Post Office
11.2014 - 10.2023
Postmaster
United States Post Office
08.2007 - 11.2010
City Letter Carrier
United States Post Office
02.1999 - 08.2007
High School Diploma -
Sparta High School