James MC Elveen
Baltimore,MD
Summary
Privileged Census Enumerator with outstanding communication skills driven to perform duties of great national importance. Establishes proper rapport by contacting households to explain importance of Census and purpose of visit. Puts respondents at ease with friendly appearance, courtesy and well-chosen words. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed to manage multiple, concurrent tasks. Proven to build trust and rapport with participants.
Overview
31
31
years of professional experience
Work History
Census Enumerator
US Census Bureau Baltimore
Baltimore, MD
07.2020 - 12.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Leveraged smartphones to record information.
- Communicated with Census takers via phone to answer questions and expedite process.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Coded data from participant interviews.
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Observed participants and recorded results.
- Assisted with project planning and execution of research.
- Properly completed surveys by performing before ending each call.
- Recruited and screened potential participants.
- Recorded calls in for future playback by customers.
Teleservice Representative
Social Security Adminstration
Baltimore, MD
06.1990 - 04.2020
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Explained technical concepts to diverse product users while maintaining pleasant disposition.
- Minimized escalations by identifying and addressing client needs.
- Enhanced junior team performance through mentoring.
- Implemented best practices throughout service calls, increasing satisfaction surveys
- Troubleshot Product or Service problems, applying advanced understanding of offerings.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of Numbers outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic and payment information in system.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Generated minimum number of new leads each day
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Mail Handler
Unites States Postal Service
Baltimore, MD
10.1985 - 04.1986
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Finance?Marketing
Baltimore City Community College
Baltimore, MDSkills
- Creative Solutions
- Confidentiality Protection
- Polite and Professional
- Screening Processes
Timeline
Census Enumerator
US Census Bureau Baltimore
07.2020 - 12.2020
Teleservice Representative
Social Security Adminstration
06.1990 - 04.2020
Mail Handler
Unites States Postal Service
10.1985 - 04.1986
Finance?Marketing
Baltimore City Community College