James McEnnis
Haverhill,MA
Summary
Versatile operations director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals and objectives. Proven leader with significant background in process improvement and continuous improvement within several industries including healthcare, life sciences, and financial services.
Specializations:
Development of metrics that measure service-level gaps by evaluating variables and data sets across many dimensions, including work environment, service costs and service delivery to identify opportunities for improving account growth, customer satisfaction, processes, procedures, and cycle-time. Six Sigma-based continuous improvement methodology
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent Consultant
JLL
09.2023 - 02.2024
- Streamlined business processes for clients by identifying inefficiencies and implementing effective solutions.
- Supported clients during periods of transition, ensuring seamless integration of new systems or policies.
Senior Director of Operations
Dens Facility Services
09.2022 - 09.2023
- Streamlined operations by implementing efficient processes and workflow strategies.
- Managed cross-functional teams for maximum efficiency and collaboration.
- Led change management efforts to successfully implement new technologies and systems across the organization.
- Mentored team members, fostering a culture of professional growth and development.
- Revamped reporting structures to provide more accurate insight into departmental performance metrics.
Account Director
JLL
07.2006 - 09.2023
- Increased client satisfaction by effectively managing account teams and delivering exceptional service.
- Expanded revenue streams with the development of strategic partnerships and cross-functional collaborations.
- Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
- Managed budgets for multiple accounts, ensuring optimal allocation of resources for maximum impact.
- Developed comprehensive account plans to align client objectives with actionable strategies for success.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
Education
Bachelor of Arts - English Literature
Ellis University
Villa Park, ILSkills
- Team Development
- Operations Management
- Organizational Development
- Data Analytics
- Contract Negotiation
- Strategic Planning
- Client Relationship Management
- Change Management
- Process Improvement
- Performance Measurement
- Continuous Improvement
- Employee Management
- Best Practices Implementation
Certification
Six Sigma Greenbelt
Certified Good Manufacturing Practices Manager (GxP MM)
Affiliations
- Boston Chapter Member: BOMA, IFMA and ISPE
Timeline
Independent Consultant
JLL
09.2023 - 02.2024
Senior Director of Operations
Dens Facility Services
09.2022 - 09.2023
Account Director
JLL
07.2006 - 09.2023
Bachelor of Arts - English Literature
Ellis University