James McGuinness

• Operate and maintain AV equipment for multiple church events and classes weekly
• Manage team of volunteers for English services and Spanish services
• Systems consist of full sound systems, stage lighting console and software, intelligent lighting, hazer, video switcher, 2-3 cameras, ProPresenter, microphones plus other instruments
• Maintain AV room by ensuring equipment is kept orderly and maintained, ensuring th stage is set and neat
• Operate weekly Bible Studies, rehearsals and other special events
• Train volunteers on operation and programming of equipment where necessary.
• Skilled at working independently and collaboratively with a team environment.
• Excellent communication skills, both verbal and written.

• Manage overall account relationships by providing strategic service and support assigned customer base
• Develop new business relationships with new customers and past customers
• Maximize margins, gain market share, and drive value-added solution selling
• Working with internal and external resources, providing customer service, fulfilling demand, ensuring on-time delivery of orders, providing support when necessary
• Work collaboratively with internal and external resources to generate results
• Consistently exceeding goals set forth by management for business development employees.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.

• Enter Bills of Materials into their ERP System
• Research end product part number and specifications to make sure all components are loaded for correct BOM format.
• Create component part numbers for many of List product lines
• Use Microsoft Excel to maintain data on projects, components usages by using data mining, formulas, pivot tables, plus more.
• Implemented their SOP Manual for Bill of Material creation, and training on using Fourth Shift
• Created reports using Microsoft Access working within the ERP system Fourth Shift
• Working on an integration team for implementing a new ERP System, testing BETA system and part number descriptions before List goes live.

Engineer Audio Visual for several church services each week including rehearsals

• Ensure all equipment being used weekly is fully operational: digital sound console, microphones (wired and wireless), in-ear monitor systems.
• Weekly recording of services via CD, webcast, camera, and live stream
• Effectively communicate to all musicians and speakers weekly to make sure equipment is used properly and safely.
• Enhanced audio quality by properly setting up, testing, and adjusting sound equipment for various events.

• Communicated effectively with new and existing customers to continually grow our business
• Contract pricing and negotiation for programs and special customer requirements
• Consistently increased sales revenue by 5-10% YOY
• Effectively communicated with Field Application Engineers, management to ensure our customer retention and market share were growing
• Coordinate with Purchasing Managers, Buyers, Supply Chain Managers, Program Managers, Administrators, Contract Administrators, and other managers.
• Provided ongoing support to existing clients, addressing concerns and offering solutions to strengthen long-term partnerships.
• Answered customers' questions regarding products, prices, and availability.

• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Set appointments for Field Sales Representatives to estimate local and long distance relocations
• Managed schedules for 7 sales people
• Organized sales documents for internal usage.
• Provided customers information and scheduled local moves based on current hourly rates.