Summary
Overview
Work History
Education
Skills
It Support Projects
Timeline
Generic
James McKay

James McKay

Las Vegas,NV

Summary

Cybersecurity graduate with over ten years’ experience in customer service. He has an established desire to help people with their technical needs utilizing excellent interpersonal and communication skills. Pursuing a technical role relating to cyber security, IT and customer service. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Driver

UBER/UBER eats
10.2020 - Current
  • Used Uber interface and navigation on mobile device to execute client service requests.
  • Utilized multiple applications to find the most efficient travel routes for clients.
  • Always provides excellent customer service as a rideshare driver to ensure positive customer feedback and client retention.
  • Aims to always give clients a 5-star experience.

Customer Service Representative

Maximus
02.2022 - 05.2022
  • Helped disaster survivors navigate the FEMA database remotely to help find funding for needed home repairs.
  • I utilized my time management skills to quickly review information.
  • Assisted survivors with application tracking and troubleshooting by providing updates on statuses through FEMA databases using ticketing systems.
  • Worked empathetically with survivors to ensure their needs were met by providing excellent and efficient communication.
  • Paying attention to the customer and communicating properly cannot be overlooked.

Customer Service Representative

Otis
05.2018 - 10.2018
  • Assisted Otis brand elevator passengers through the help button in elevators.
  • Worked with engineers and passengers to ensure proper elevator operation.
  • Used Otis operating systems on PC to connect with elevators around the country to aid passengers in need.
  • This position involved IT help as well.

Video game tester

Microsoft/Volt
05.2014 - 05.2016
  • Created bug tickets through the Microsoft ticketing systems software to alert the video game developers of possible issues with gameplay.
  • I had to have accurate attention to detail and a great memory to successfully complete daily tasks.

Education

Cybersecurity Certificate -

University of Nevada Las Vegas
Las Vegas, NV
02.2024

Bachelor of Arts - Political Science, Journalism

Central Connecticut State University
New Britain, CT
05.2020

Associate’s degree - advanced automotive technology

New England Institute of Technology
Warwick, RI
05.2005

Skills

  • Windows
  • Microsoft Security suite
  • Azure
  • Cloud
  • Linux systems
  • Ubuntu
  • Debian
  • Kali
  • Office
  • Outlook
  • Excel
  • Exchange
  • Copiers
  • Hardware
  • Software
  • Switches
  • Ticketing systems
  • POS systems
  • SOX
  • Wireless connectivity
  • Authentication
  • Encryption techniques
  • VLAN’s
  • Static routing
  • Subnetting
  • VPN’s
  • NIST
  • ISO 27001
  • AWS
  • Virtualization in cloud computing
  • PowerShell
  • Python
  • Data loss prevention
  • SIEM
  • SOAR
  • Secure network architecture
  • Physical security
  • Mail security
  • Honey Pot
  • Active Directory
  • Office 365
  • Java
  • BeanShell
  • IdentityIQ
  • Core API’s
  • Delivery pickup
  • Daily logging
  • Load monitoring
  • Passenger transportation
  • Route planning
  • Conflict resolution
  • Punctuality
  • Vehicle inspections
  • Inclement weather driving
  • City and non-city driving
  • Basic vehicle maintenance
  • Valid Driver's license
  • Attention to detail

It Support Projects

  • Microsoft Security Virtual Machine, UNLV, 2023-01-01, 2024-01-01, Client configuration though virtual machines and Windows server configuration. Used PowerShell and DHCP to maintain and manage Windows systems. Increased the performance of systems through automation of administrative tasks. Using the VM we could locate and evaluate the potential cyber criminals using cutting edge security operations and incident response. The best security operation begins with complete threat intelligence while using CISA guidelines.
  • Cloud Application Design Implementation, UNLV, 2023-01-01, 2024-01-01, Designed an ideal cloud server for a mock client. Used isolated small services which could also communicate. While also maintaining adaptability by utilizing statelessness, scalability, and resiliency. Quick recovery is crucial in all systems, especially in cloud computing.

Timeline

Customer Service Representative

Maximus
02.2022 - 05.2022

Driver

UBER/UBER eats
10.2020 - Current

Customer Service Representative

Otis
05.2018 - 10.2018

Video game tester

Microsoft/Volt
05.2014 - 05.2016

Bachelor of Arts - Political Science, Journalism

Central Connecticut State University

Associate’s degree - advanced automotive technology

New England Institute of Technology

Cybersecurity Certificate -

University of Nevada Las Vegas
James McKay