James McKie
Auburn,AL
Summary
Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Committed to upholding the highest standards of ownership to meet customer demands and drive sales.
Overview
18
18
years of professional experience
Work History
Assistant Grocery Manager
Publix Super Markets Inc
03.2021 - Current
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Orchestrated performance-oriented environment by closely supporting team members.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Grocery Team Leader
Publix Super Markets Inc
03.2018 - 03.2021
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Grocery Replenishment Specialist
Publix Super Markets Inc
05.2012 - 03.2018
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Received and checked multiple daily deliveries for dairy, frozen, grocery, and HBC products.
- Operated stockroom equipment such as scissor lifts and balers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
Customer Service Team Leader
Publix Super Markets Inc
05.2010 - 05.2012
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
Customer Service Staff Member
Publix Super Markets Inc
03.2007 - 05.2010
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
William Henry Shaw High School
Columbus, GABBA - Accounting
Columbus State University
Columbus, GASkills
- Scheduling coordination
- Loss prevention
- Performance evaluations
- Employee training
- Customer support
- Problem resolution
- Stock replenishment
- Task delegation
- Health and safety
- Display planning
- Merchandising strategies
- Training and mentoring
- Customer service and assistance
- Complaint handling
- Coordination of inventory
- Ordering of products
Timeline
Assistant Grocery Manager
Publix Super Markets Inc
03.2021 - Current
Grocery Team Leader
Publix Super Markets Inc
03.2018 - 03.2021
Grocery Replenishment Specialist
Publix Super Markets Inc
05.2012 - 03.2018
Customer Service Team Leader
Publix Super Markets Inc
05.2010 - 05.2012
Customer Service Staff Member
Publix Super Markets Inc
03.2007 - 05.2010
High School Diploma -
William Henry Shaw High School
BBA - Accounting
Columbus State University
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