Summary
Overview
Work History
Education
Skills
Timeline
Manager

James McKinney

Marietta,Georgia

Summary

30+ years of customer service experience. Proficient with human resource management and vendor compliance in the large scale and small business segments. Strong computer skills and comfortable with Microsoft applications. Exceptionally detail-oriented with ability to juggle multiple priorities simultaneously. I have excellent motivational and interpersonal skills at the managerial level. I am a self-motivated, disciplined and diligent professional. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

32
32
years of professional experience

Work History

Manager

RESTAURANT GROWTH SERVICES LLC
Austell, GA
01.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Maximized quality assurance by completing frequent line checks.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Steward

Cheesecake Factory
01.2003 - 01.2016
  • Ensured compliance with all health and safety regulations
  • Maintained Inventory
  • Assisted with day to day operations
  • Trained employees on company policies and procedures
  • Ensured effective administration of loss prevention
  • Maintained records and requisition for supplies and equipment as needed
  • Maintain food quality and safety standards, overseeing all phases of food procurement, production and service
  • Work closely with the management team to identify and develop employees for future leadership roles
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.

Assistant Manager

Chili's
01.1988 - 01.2001
  • In Charge of Training and Educating Staff
  • Managed schedules, vacations, requests for time off and station rotations of line cooks
  • Motivated staff during demanding service periods
  • Ordered food and supplies from vendors
  • Certifications

Education

High School Diploma -

Eastside High School
Paterson, NJ
08.1987

Skills

  • Managing Props
  • Strategic Planning
  • Managing Laborers
  • Scheduling and Coordinating
  • Managing Cash Register
  • Staff Management
  • Managing Employee Relations
  • Food and Beverage Management
  • Management Training
  • Focus and Follow-Through
  • Supplier Monitoring
  • Department Oversight

Timeline

Manager

RESTAURANT GROWTH SERVICES LLC
01.2017 - Current

Steward

Cheesecake Factory
01.2003 - 01.2016

Assistant Manager

Chili's
01.1988 - 01.2001

High School Diploma -

Eastside High School

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James McKinney