Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Affiliations
References
Timeline
Generic

James McKinley McLeod

New York,NY

Summary

Establish the ability to complete tasks precisely even with interruptions and competing demands. Involvement in Customer Service with an admirable client and courteous skills. Having the ability to communicate effectively with guests, technology, management, and co-workers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Visual Merchandiser

H&M Hennes & Mauritz
New York, NY
08.2021 - 01.2024
  • Organized store layout, fixtures and visual merchandising standards.
  • Created innovative floor plans to maximize visibility of merchandise.
  • Developed creative visual displays to showcase products and attract customers.
  • Created window and in-store displays to promote new product launches.
  • Coordinated with marketing team to create promotional materials for campaigns.
  • Maintained a high level of organization and cleanliness throughout the store.
  • Ensured all signage was up-to-date and accurately reflected current promotions.
  • Collaborated with vendors to design eye-catching displays that met their guidelines.
  • Inspected existing displays regularly to ensure they were up to company standards.
  • Assisted in developing strategies for increasing sales by using visual merchandising techniques.
  • Analyzed customer feedback on current display designs and proposed improvements accordingly.
  • Assessed inventory levels and restocked items as needed to maintain attractive displays.
  • Monitored competitor's stores for ideas on how best to present merchandise.
  • Conducted research on trends in retail design, color schemes, lighting, display techniques.
  • Provided training sessions for staff members on proper display techniques for different types of merchandise.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Created presentation of merchandise to engage customers and help stimulate sales activity.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Presented updated floor plans and design strategy to store management.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Prepared detailed reports on visual merchandising performance, including customer feedback and sales impact, for senior management review.
  • Led seasonal changeovers, ensuring timely updates to displays to maintain fresh and engaging customer experiences.
  • Collaborated with sales team to align visual merchandising with sales objectives, boosting sales by a significant percentage.
  • Managed visual merchandising calendar, keeping track of all upcoming promotions, events, and seasonal changes.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Team Lead

Target
Charlotte, NC
10.2017 - 06.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Created detailed reports on team activities as requested by management.
  • Delegated tasks appropriately according to individual skill sets.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Monitored the performance of all apparel associates, including coaching and training.
  • Developed a daily plan for the apparel department to ensure objectives were met efficiently.
  • Assigned tasks to staff members based on their strengths and abilities.
  • Organized promotional displays according to corporate guidelines.
  • Created weekly work schedules for grocery staff based on store needs.
  • Monitored employee attendance, timekeeping records, and payroll information.
  • Utilized technology tools such as point-of-sale systems for tracking inventory movements.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.

Server

East Coast Wings + Grill
Charlotte, NC
02.2019 - 02.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Leadn Movie Theater Attendant

Regal Cinemas
Huntersville, NC
02.2017 - 01.2019
  • Greeted customers and provided assistance with their inquiries.
  • Informed customers of current promotions, discounts and special offers.
  • Greeted customers and provided them with information about movie showtimes.
  • Assisted customers in selecting films, snacks, and merchandise.
  • Operated cash registers to process customer transactions.
  • Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
  • Maintained inventory of concession items such as popcorn, candy, and beverages.
  • Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.
  • Handled customer complaints in a professional manner and referred difficult issues to the manager.
  • Kept accurate records of ticket sales and concession stand purchases using POS systems.
  • Provided excellent customer service by answering questions about movies and services offered by the theater.
  • Monitored guests during movie screenings to ensure that everyone was following theater policies.
  • Verified age requirements for R-rated movies before allowing admittance into theaters.
  • Conducted regular inspections of all equipment to ensure it was functioning properly.
  • Restocked concession stands with food, drinks, napkins, utensils., throughout each shift.
  • Distributed promotional materials such as flyers or coupons to guests entering the theater.
  • Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
  • Processed refunds or exchanges for dissatisfied customers who had purchased tickets or concessions.
  • Prepared reports on attendance numbers or revenue generated from ticket sales and concession stands.
  • Served as an usher during special events held at the theater.
  • Managed employees working in the box office area or concession stand areas during busy periods.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Organized lines, lobbies, and promotional material for major movie releases.
  • Patrolled hallways and movie rooms during show times and performed security procedures.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Counted cash in cash register at end of shift to tally with tickets sold.
  • Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.

Education

Associate of Arts - Communications

University of North Carolina at Charlotte
Charlotte, NC
05-2023

High School Diploma -

Hopewell High
Huntersville, NC
06-2018

Skills

  • Brand alignment
  • Overstock management
  • Retail sales campaigns
  • In-store event promotion
  • In-store event display management
  • Display building
  • Policy Implementation
  • Staff Development
  • Workforce Management
  • Performance Management
  • Verbal and written communication
  • Schedule Preparation
  • Team Leadership
  • Speak English
  • Results-oriented
  • Excellent communication
  • Basic Knowledge of Microsoft Office
  • Proficiency in workforce
  • Time management skills
  • Training and development
  • Positive learning process
  • Computer proficient
  • Quick learner
  • Excel in languages
  • Respectful to myself and others
  • Staying on task either in School or work

Languages

English
Full Professional
French
Elementary

Accomplishments

  • Received Erling Perssons Award From H&M Company
  • Honors English l, ll, lll, lV
  • Honors Math ll, lll , lV
  • Honors Civics & Economics
  • Honors US History l and ll
  • Honors Earth Environmental Science
  • Honors Biology
  • Honors Chemistry
  • A & B Honor-roll
  • Silver Plaque for Work-keys Exam
  • Member of the CTE Hospitality & Tourism academy
  • Pro-start Cooking and Entrepreneurship Business Competition

Certification

  • CPR Certification
  • Member of the CTE Hospitality & Tourism academy
  • DECA
  • Member of CTE Honor society

Affiliations

  • Personal Styling
  • Essay English Tutor
  • Volunteer Work with Shelters and Hospitals

References

References available upon request.

Timeline

Visual Merchandiser

H&M Hennes & Mauritz
08.2021 - 01.2024

Server

East Coast Wings + Grill
02.2019 - 02.2021

Team Lead

Target
10.2017 - 06.2022

Leadn Movie Theater Attendant

Regal Cinemas
02.2017 - 01.2019

Associate of Arts - Communications

University of North Carolina at Charlotte

High School Diploma -

Hopewell High

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James McKinley McLeod