James Mcmillen

• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
• Supervised Number employees and scheduled shifts.
• Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

• Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
• Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
• Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.

Campus service worker/landscaping picking up litter mowing grass weed eating pull weeds driving to water truck dump trucks Kabota utility vehicle running carpet instructors Eye mop buffers waxing offices building cleaning setting up meeting room and stages and cleaning residential halls

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.