James Mcnorrill

• Very similar to the fire departments responsibility’s, the rescue squad has more of a focuse on EMSs, medical triage, vehicle extraction, river rescues, and search and rescue.
• Continued responsibilities for managing and maintaining equipment, tools and vehicles, but a larger array of them. The rescue squad is trusted by the public with large off road vehicles, boats, dirt bikes, and ambulances.
• Being a newer member of the the rescue my main responsibility is to focus on training, and learning from the senior memebers of the squad. Where ever I end up finding a job, I look forward to transferring to a new unit, and continuing my education and expanding my certifications!
• Operated equipment and machinery according to safety guidelines.
• Managed inventory and supplies to ensure materials were available when needed.

• As the safety officer, my job once on scene, was to survey the entire area and identify and predict where the safety issues are, or could arise from. Once I was on scene I was trusted with being the only person who could not be overwritten. Having the authority and final say on the scene of incidents was one that taught me a lot. And had to be handled very carefully in a close group like ours. I was working with some people many ranks higher then me, along with many more years on the department, with years of more training then me. It taught me more about leadership then any other experience I have.
• Completed day-to-day duties accurately and efficiently. For example certain pieces of gear had to be checked daily for operational readiness, or equipment checks daily to insure all equipment and tools had made it back to its proper place. It was left on every crew member to insure all vehicles where properly gassed, maintained, and presented in a way the community could be proud of.
• Contributed innovative ideas and solutions to enhance team performance and readiness.
• Scheduling- made sure that each shift not only had the proper amount of personel, but also the right skilled crew that balanced ability and knowledge accross all shifts,
• Worked successfully with diverse group of members from different departments, not only different fire departments, but from other police stations, public works department, from clearing a road of glass, to the safe passage of dignitaries driving through, or to accomplish training goals, to prevent safety issues to the public or other memebers
• Learning the ability to stay calm under pressure is the number one skill this job has taught me, that I consistently use in everyday life. From being a parent dealing with cuts, bumps, breaks to managing my business on a Friday night after callouts and broken equipment. The ability to stay calm and focused not only help me make the right decision, but also makes it possible to execute that decision and see it through while also giving the other employees the confidence to see it through.

• Developed from a idea to execution all aspects of jimmy Mac’s. From picking out location, approval of liquor license, incorporation of jimmy Mac’s, designing the concept and menu. Priced out all menu items and bar items.
• Consistently managed food cost.
• Managed daily operations of a fast-paced restaurant environment that exceeded 1.25 million in sales annually.
• Developed and maintained menu items to meet customer preferences.
• Oversaw staff training and ensured compliance with health standards.
• Sales tax compliance.
• Profit and loss monthly,
• Yearly federal tax’s
• And sadly, executing the decision to not continue operations. And was responsible for closing it down as best as one could. Making sure everyone gets there final checks, equipment returned to the distributors, and open contracts are brought to a conclusion!
• Monitored financial performance and controlled operational costs efficiently.
• Implemented marketing strategies to promote restaurant services locally.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Oversaw hiring process for new employees, from recruiting to onboarding training.
• Created marketing strategies to drive revenue and increase brand visibility.

• Oversaw daily restaurant operations ensuring service quality and efficiency.
• Managed staff recruitment, training, and performance evaluations.
• Implemented cost control measures to enhance profitability and reduce waste.
• Monitored compliance with health and safety regulations in all operations.
• Coordinated team schedules to optimize labor resources and meet business needs.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Administered employee discipline through verbal and written warnings.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Bob Evan was a magnificent place to start my corporate managment experience, and some days I regret ever leaving the company, I think about where I would be today had I stuck working where I was on a fast track training and promotion schedule. At the time I was the youngest GM ever, and was promoted from assistant store manager, to training GM faster then most! When I finally left bob evens I was traveling GM, and had already opened 2 store locations, in south lakland, and sun city Florida. I was responsible for implementing and hiring for all non managment positions and working with position trainers to make sure the best staff posible is trained and ready for opening day!?a

• This promotion requires me to train individuals the responsibilities I listed in my other position, and to run and inventory the show room we had in Tampa and Orlando. I travel back and fourth, transporting product needs of the stores, from our warehouse in ocala Florida, and perform weekly sales reports for the owners. It was at the end of this time, I was offered a invested interest in the company, and was the acting president of the corporation until the we all decided to hand off the company to someone who could take it to the next level, and was a big enough company to do so.
• Developed training programs for staff on customer engagement techniques.
• Managed inventory levels to support seamless order fulfillment processes.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.

• Assisted customers with product inquiries and order placements.
• Resolved customer complaints through effective communication and problem-solving.
• Processed returns and exchanges according to company policies.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Found and brought in buyers from high end magazines and stores, and insured the proper product delivery that meets their specifications.
• Dealing with multi cultural artist, and craftsmen who pride them selves in individuality, and dealing with purchasers and retailers, who demand certain criteria, and a demand all of one product appearing the same was the hardest issue to navigate, but that I got really talented at is the main reason I was noticed, and promoted! By the time I left this company I was the vice-presidint of operation, and was traveling all over South America meeting with artiset and buyers agents all over the world, mainly South America. Was a experience I will always cherish!