James McPhatter

OPERATIONS, PRODUCTION, LOGISTICS & PROJECT MANAGEMENT 12-year management career directing cost-effective, efficient and high-quality operations. Strong strategic planning, analysis, process and action planning skills. Keen problem-solving, decision-making and negotiating performance. Expert in team building, team leadership and organizational improvement. Sales professional with extensive experience in account and customer relationship management. Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Exceptional Account Executive with solid background of success in meeting annual sales objectives and increasing overall client base. Career history of penetrating new accounts, opening new territories and expanding existing business. Expert in consultative selling techniques. Persuasive Account Manager skilled at developing diverse and large client base. Constantly looks for new ways to promote products and build professional network ties.

• Responsible for planning, budgeting, technology and medical equipment resources, analysis and evaluation of all maintenance requirements for a crew of 950 sailors and marines (assets valued in excess of $2 million). Restructured operations, optimized resources and reduced maintenance hours 5%.
• Directed consolidation of three independent operations with 500 personnel and $25+ million in capital assets. Brought new organization fully operational three months ahead of schedule with a 96% efficiency rating.
• In August 2006, I was assigned to assume the duties of Repair Parts Petty Officer (RPPO). At that time, the Operational Dental Readiness (ODR) was at 64%. Meaning the dental stores were only 64% ready in event of deployment. Within 30 days, I was able to reorganize and inventory the storeroom to bring the readiness up too 84%. Due to ongoing my efforts as RPPO and establishing relationships with primary vendors the USS Cleveland's ODR is now 99%. Won an Navy Commendation Medal for project performance.
• Chaired Process Action Team investigating the cause of several safety incidents. Developed daily supervisory process to strengthen organizational training and leadership competencies. Resulted in a 40% reduction in personal injuries and accidents.
• Directed operational test and evaluation of new/Supply arms systems for Dental Support Command; recognized as the Command’s Operational & Logistics Manager/Director of the year in 2006.
• Identified a major design interface problem with a new dental hand-piece system, designed test and failure analysis plans, created feasible solution and saved more than $10 thousand.
• Led a $64 million operational testing and evaluation program (first-ever medical application) to determine our Operational Readiness.
• Won the “Blue Jacket of the Year” in 2006 for significantly improving cost effectiveness of USS Cleveland's operations. Contributed to more than $200 million in total cost savings.

• Tim Chavez, (619) 799-9559
• Aaron C. Scott, (314) 240-2258
• Crystal Roney, (310) 651-0226
• Joseph Wilcox, (856) 366-4763