Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Mcswain

Richton Park,IL

Summary

Experienced in operational strategy development and implementation, focusing on enhancing efficiency and customer satisfaction. Conducted market research to identify industry trends and collaborated with cross-functional teams to address areas for improvement in business practices. Managed inventory through software tools, ensuring accurate stock levels and conducting regular cycle counts to maintain data integrity. Resolved customer complaints effectively, contributing to quality assurance and overall service enhancement.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work History

General Manager

Hoist Liftruck
East Chicago, Indiana
10.2023 - 03.2024
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Warehouse Manager

Hoist
Chicago
11.2020 - 04.2023
  • Resolved customer complaints related to product quality or delivery issues.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.

General Warehouse Associate

Wynwright
Chicago, IL
02.2015 - 03.2019
  • Repaired damaged packaging material when necessary to prepare items for shipping or storage.
  • Conducted regular inspections of the facility's equipment to identify any potential issues or malfunctions.
  • Collaborated with cross-functional teams to ensure successful implementation of projects.
  • Assisted with physical inventories by counting stock items and reconciling actual stock count to computer-generated reports.
  • Checked expiration dates on products stored in the warehouse and rotated stock as needed.
  • Received and processed incoming shipments, verifying accuracy of items received against purchase orders.
  • Organized warehouse areas by moving materials into designated locations using hand trucks or pallet jacks.

Education

Bachelor of Arts -

Northwestern University
Evanston, IL
09.2015 - 06.2023

Skills

  • Operational strategy
  • Inventory management
  • Customer satisfaction
  • Quality assurance
  • Team leadership
  • Labor cost controls
  • Trend analysis
  • Proficient in [software]

Timeline

General Manager

Hoist Liftruck
10.2023 - 03.2024

Warehouse Manager

Hoist
11.2020 - 04.2023

Bachelor of Arts -

Northwestern University
09.2015 - 06.2023

General Warehouse Associate

Wynwright
02.2015 - 03.2019

Similar Profiles

CREATE PROFILE