Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Meadows

Marion,IL

Summary

With a proven track record at USPS, I excel in logistics management and customer communication, enhancing delivery efficiency and client satisfaction. My expertise spans route optimization and team collaboration, significantly improving operational workflows. Achievements include training new staff and leading by example in high-pressure environments, showcasing my problem-solving skills and dedication to quality service.

Overview

5
5
years of professional experience

Work History

CCA (City Carrier Assistant)

USPS, United States Postal Service
11.2022 - 11.2024
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
  • Planned and cased mail in sequence of delivery for designated route.
  • Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
  • Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
  • Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
  • Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
  • Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
  • Explained mail regulations, policies or procedures to postal customers.
  • Collected deposits, payments, and fees for services.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Employed GPS and other navigational tools to find shortest routes to locations.

House Manager

Progress Management
01.2022 - 11.2022
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of residents by staying informed about their preferences, schedules, and priorities.
  • Enhanced resident satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for residents at all times.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Oversaw budget to manage expenditures and control costs.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
  • Assisted residents with daily hygiene and living tasks.
  • Coordinated travel arrangements for residents, ensuring seamless transitions between locations and accommodations.
  • Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
  • Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
  • Streamlined household operations, establishing structured inventory system for pantry and household supplies.
  • Improved resident satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.

Direct Support Professional

Progress Port
06.2020 - 01.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Customer Service Representative

WPS Health Solutions
10.2019 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Massac County High School
Metropolis, IL
05-2009

Skills

  • Logistics management
  • Freight coordination
  • Load planning
  • Route optimization
  • Delivery management
  • Customer communication
  • Time management
  • Safety procedures
  • Risk assessment
  • Problem solving
  • Quality assurance
  • Inventory management
  • Documentation skills
  • Team collaboration
  • Mail distribution
  • Parcel delivery
  • Route navigation

Timeline

CCA (City Carrier Assistant)

USPS, United States Postal Service
11.2022 - 11.2024

House Manager

Progress Management
01.2022 - 11.2022

Direct Support Professional

Progress Port
06.2020 - 01.2022

Customer Service Representative

WPS Health Solutions
10.2019 - 06.2020

High School Diploma -

Massac County High School

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James Meadows