James Medina
Transdev
Pasadena,CA
1
Certification
2027
Years of experience
Dynamic Transit Bus Operator with a proven track record at Transdev, excelling in safe driving and customer relations. Enhanced route efficiency and passenger satisfaction through effective communication and adaptive decision-making. Committed to maintaining compliance with traffic laws and ensuring a secure environment for all riders.
Work History
Transit Bus Operator
9 Years 11 Months- Operated transit buses safely, adhering to scheduled routes and traffic regulations.
- Assisted passengers with boarding and disembarking, ensuring a comfortable travel experience.
- Conducted pre-trip inspections to verify vehicle safety and operational readiness.
- Responded promptly to passenger inquiries and concerns, promoting positive customer service.
- Monitored fare collection processes for accuracy and compliance with company policies.
- Collaborated with dispatchers to report delays or incidents, enhancing communication efficiency.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Accepted and processed fares.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Followed all relevant schedules for routes and arrivals.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
Transit Bus Operator
7 Months- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Transported customers to and from Location.
- Calculated and collected fares from passengers.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Diffused potential passenger disputes with fairness and professionalism.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Operated transit buses safely, adhering to scheduled routes and traffic regulations.
- Assisted passengers with boarding and disembarking, ensuring a comfortable travel experience.
- Conducted pre-trip inspections to verify vehicle safety and operational readiness.
- Responded promptly to passenger inquiries and concerns, promoting positive customer service.
- Monitored fare collection processes for accuracy and compliance with company policies.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Accepted and processed fares.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Aided passengers with disabilities or special needs.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
Shuttle Driver
1 Year 5 Months- Operated shuttle vehicles, ensuring safe and timely transportation of students across campus.
- Maintained vehicle cleanliness and functionality through routine inspections and maintenance checks.
- Communicated effectively with passengers to provide information on routes and schedules.
- Implemented improvements in shuttle service that reduced wait times for students during peak hours.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
- Compiled and submitted accurate driving logs and reports, ensuring compliance with regulatory requirements.
- Conducted daily vehicle inspections to identify maintenance needs, ensuring vehicle safety and operational efficiency.
- Improved passenger satisfaction by providing courteous service and responding promptly to all requests.
- Ensured timely and safe transport of passengers to their destinations, contributing to consistent record of punctuality and reliability.
- Reported any vehicle issues or damages immediately, minimizing downtime and potential safety hazards.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Communicated with passengers regarding estimated time of arrival.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Maintained clean and neat shuttle for passenger comfort.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Medical Records Clerk
- Organized and maintained medical records in compliance with hospital regulations.
- Processed patient information requests accurately and efficiently.
- Assisted healthcare professionals with retrieving necessary documentation for patient care.
- Updated electronic health records systems to ensure data integrity and accessibility.
- Ensured compliance with HIPAA regulations during record handling and storage activities.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Education
- General Studies
High School Diploma
Skills
Safe driving
Accident reporting
Defensive driving
Vehicle inspection
Wheelchair securement
Route navigation
Schedule adherence
Adaptive decision making
Passenger assistance
Traffic laws compliance
Emergency procedures
Inclement weather driving
Ticket processing
Clean driving record
Behavior management
Passenger transportation
Punctuality
Rule enforcement
Customer relations skills
Guest relations
Valid state license
Vehicle maintenance
Traffic laws
Traffic law compliance
Road safety compliance
Bus operation
Accident avoidance
Communication and interpersonal skills
Commercial drivers license CDL
Customer relations
Public transit operations
Vehicle safety and maintenance
Passenger interaction
CDL license
Vehicle inspections
Fare collection
Traffic laws and regulations
DOT regulations
Decision-making
Over the road experience
Daily logs
Dependable and trustworthy
Situational awareness
Schedule management
Two-way radio operation
Transportation regulations
Special needs passengers
Basic mathematics
Transportation logs
Incident reporting
Wheelchair and scooter security
Emergency exit door operation
Safety device verification
Ability to lift 50 pounds
Payment collection
Accident reports
Fire extinguisher use
Service quality assurance
Tires and brakes inspections
Fare and voucher collection
Elderly and disabled assistance
Commercial driving
Dispatch communication
Certification
CDL License with passenger and air brakes endorsement..
Current DOT medical certification.
Timeline
Transit Bus Operator
Transdev
10.2016 - CurrentRead More
Transit Bus Operator
Culver City Bus
10.2015 - 05.2016Read More
Shuttle Driver
Pasadena City College
04.2014 - 09.2015Read More
Pasadena City College
from General Studies
Read More
Pasadena High School
High School Diploma
Read More
Medical Records Clerk
Las Encinas Hospital
2012 - 04.2014Read More