James Mertens
Huntingdon Valley,PA
Summary
Dynamic and results-oriented Strategic Operations and Sales Leader with over 15 years of experience driving success in fast-paced environments. Expertise includes managing key client accounts, executing precise sales and financial forecasting, and resolving escalated client service issues. Proven track record in coaching and training staff to enhance performance while fostering strong communication across all organizational levels. Committed to improving operational revenue and delivering exceptional service that aligns seamlessly with organizational goals.
Overview
24
24
years of professional experience
Work History
Director of Customer Service and Business Development
Parts Distribution Express
01.2018 - Current
- Key account management with a focus on retention and new customer acquisition
- Contract, train, and motivate owner operators
- Manage and maintain Profit and Loss within assigned accounts
- Monitor customer service metrics and create new and innovative methods for improvement
Mid-Atlantic Region Vice President
Diligent Delivery Systems
01.2011 - 01.2018
- Direct day to day sales and administrative logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
- Supervise cross-functional team members which requires providing coaching and guidance along with conducting performance evaluations and identifying training opportunities
- Play a lead role in the design of an innovative recruiting process, create monthly/yearly profit and loss statements, and oversee new customer acquisitions
General Manager
Mister Chubbys Restaurant
01.2006 - 01.2011
- Coordinated administrative functions within a busy food-service environment which centered on implementing marketing/sales strategies and leading customer service logistics
- Oversee both front and back of the house operations, generate operational reports, and monitor marketing metrics
- Successfully coach and train new team members, monitored inventory levels, and built relationships with both internal and external customers
General Manager
Aaron's Sales and Lease
01.2002 - 01.2006
- Facilitated operations within the store which required developing operational strategies, identifying potential areas of improvement, and monitoring customer service metrics
- Reviewed current inventory levels, oversaw both accounts receivable and payable, and hired new staff members
- Utilized superior communication and interpersonal abilities to maintain positive rapport with co-workers, customers, and members of executive leadership
Education
Bachelor of Science - Biology
Temple University
Philadelphia, PA05-1993
Skills
- Sales Management
- Client Pipeline Management
- Relationship Management
- Client Retention
- Process Improvement
- Increasing Brand Awareness
- Sales/Financial Forecasting
- Product Positioning & Pricing
- Territory Management
- Profit Growth/Margin Protection
Section name
Additional Professional Experience Includes: District Manager, Unifirst Corporation, 2001-2002 and Service Manager, Cintas Corporation, 1994-2001
Languages
English
Full Professional
Timeline
Director of Customer Service and Business Development
Parts Distribution Express
01.2018 - Current
Mid-Atlantic Region Vice President
Diligent Delivery Systems
01.2011 - 01.2018
General Manager
Mister Chubbys Restaurant
01.2006 - 01.2011
General Manager
Aaron's Sales and Lease
01.2002 - 01.2006
Bachelor of Science - Biology
Temple University