James Michaelson

• Distributed ballots to voters. Answered questions concerning voting procedures.
• Furnished assistance and advice to new voters on proper steps and procedures.
• Oversaw accuracy testing and maintenance of voting units through continued surveillance.
• Created fair, non-partisan environment to protect free choice of voters.
• Coordinated with 20-member team to verify proper placement and quantities of ballots and equipment as both clerk and Inspector roles.
• Closed voting sites by sealing ballot boxes and turning in votes to county headquarters.

• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Streamlined debt collection processes for increased efficiency in workplace units.
• Maintained high volume of calls and met demands of busy and productive group. Took involuntary collection actions if required. Worked in high profile "Top 500" delinquent taxpayer groups for five years.
• Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
• Trained new team members on scripts, company services, and collection strategies.

• Assisted with planning and coordinating day-to-day and special program activities. and support for operational and collection units closing out up to ten reports daily.
• Established rapport with internal and external clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
• Provided administrative support, including daily, weekly and monthly reports, to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Supported planning and coordination of operational program and associated activities for 25 collectors.
• Sorted, opened, and routed mail and deliveries to meet business requirements for three sections of management.
• Prepared clearly written and formatted documents and reports.

• Helped large volume of customers every day, up to 50 customers during high volume lunch hours, with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes with positive feedback.
• Maintained high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Improved inventory accuracy by conducting regular stock checks weekly and maintaining updated records daily.
• Twice weekly received product shipments and organized in stockroom storage area.
• Enhanced store organization by implementing effective storage solutions and space utilization techniques.
• Weekly ordered goods from various vendors to maintain store merchandise levels.
• Daily maintained local post office functions during canning season for up to 100 staff and fishermen.
• Assisted in cannery staff and dock crew when needed.

as needed