James Milam
Fort Worth
Summary
Results-driven Operations Leader with extensive experience managing teams and optimizing workflows. Skilled in complex equipment troubleshooting, technician coaching, and process improvement. Strong focus on safety compliance and regulatory adherence, ensuring equipment reliability and uptime. Committed to enhancing customer satisfaction through effective issue resolution and cross-team collaboration.
Overview
35
35
years of professional experience
Work History
Master Diesel Mechanic
RYDER
Shreveport, LA
02.2013 - Current
- Protected fleet reliability and equipment availability by diagnosing and resolving complex engine, transmission, drivetrain, and related system failures across Cummins, Detroit Diesel, Mack, Volvo, Isuzu, and Chevrolet equipment
- Reduced the operational impact of equipment failures by using diagnostic tools and software to isolate faults and drive repairs through completion
- Expanded shop troubleshooting capability by applying cross-platform technical expertise across a broad range of commercial equipment and vehicle systems
- Strengthened technician capability and safety performance by training junior mechanics on diagnostic practices, repair procedures, and safe work methods
- Improved shop execution by collaborating with technicians to identify repair-process and safety improvements that supported more efficient workflow
- Protected compliance and repair accountability by maintaining accurate service documentation and following environmental and safety requirements
Shop Service Manager
RYDER
05.2009 - 02.2013
- Directed an 18-person technical team against daily operational priorities, assigning work and aligning employee activity with customer and service demands
- Kept workload and customer commitments moving by coordinating service schedules, personnel, repair priorities, and vehicle logistics as operating conditions changed
- Improved operational efficiency by identifying workflow problems and implementing process improvements across shop operations
- Reduced exposure to preventable workplace incidents by developing and enforcing safety protocols and establishing clear expectations for employees
- Strengthened team execution and accountability by prioritizing and delegating daily work around anticipated operational goals
- Kept employees aligned with performance expectations through regular team meetings focused on operational objectives, process improvement, and customer feedback
- Protected customer relationships when service problems occurred by taking ownership of escalated concerns and coordinating timely resolution
- Maintained operational discipline by consistently enforcing company policies and applicable industry requirements
Advanced Diesel Technician
Ryder
03.1992 - 05.2009
- Maximized equipment uptime for Ryder's Dean Foods captive operation by coordinating service activities around breakdown prevention and rapid equipment recovery
- Improved response to service demands by coordinating technician schedules and aligning available labor with changing operational priorities
- Helped protect customer operations from extended equipment interruptions by identifying service needs, coordinating repairs, and delivering timely technical support
- Built long-term customer confidence by combining technical problem solving with consistent communication and dependable service support
Education
High School -
Spanishburg High School
SpanishburgSkills
- Diesel Engines
- Equipment troubleshooting
- Complex Mechanical Diagnostics
- Diagnostic software
- Preventive Maintenance
- Service Documentation
- Repair Documentation
- Equipment Reliability & Uptime
- Workflow optimization
- Process Improvement
- Technical operations
- Team management
- Technician development
- Work prioritization
- Safety compliance
- Regulatory compliance
- Issue resolution
- Team collaboration
- Microsoft Office
Timeline
Master Diesel Mechanic
RYDER
02.2013 - Current
Shop Service Manager
RYDER
05.2009 - 02.2013
Advanced Diesel Technician
Ryder
03.1992 - 05.2009
High School -
Spanishburg High School