James Miller
Summary
Experienced Vehicle Maintenance and Fleet Management Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Ready to apply my 24 years of Vehicle Maintenance Management and contract repair oversight in the Transportation Specialist role.
Overview
22
22
years of professional experience
5
5
Certification
Work History
Flight Chief, Vehicle Management
USAF
04.2021 - Current
- Supervised, trained and motivated 26 vehicle technicians, fleet managers, service writers, and supply professionals.
- Supported maintenance, modification and inspection of in-house and third party contract repairs and 365 government owned and GSA vehicles.
- Final approving official for commercial shop estimates to determine cost effectiveness of work for 210 accident and/or collision repairs.
- Tracked efficiency and effectiveness of local vendors to ensure disciplined management of $332K operations and maintenance budget.
- Managed test equipment and facilities valued at $21M.
- Self-motivated, with strong sense of personal responsibility and attention to detail.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Production Manager Management
USAF
05.2016 - 05.2021
- Managed internal operational standards and productivity targets for US Air Forces in Europe's largest vehicle fleet of 1.6K vehicles.
- Executed $2.1M operations and maintenance annual budget
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes which increased productivity and overall output by 14% through managing production times.
- Validated vehicle accident and crash reporting, commercial repairs and resolution of third party claims for delivery to upper management.
- Decreased operational incidents by 30% through frequent meetings and high-standards of safety protocols.
- Estimated labor and parts cost to determine cost effectiveness of repair requirements to support anticipated workload.
- Coordinated with other departments to align production with customer requirements.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Reviewed 450 police reports and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Documented all investigation activity and presented reports to management.
- Self-motivated, with strong sense of personal responsibility.
Manager, European Transportation Training Center
USAF
02.2012 - 05.2016
- Delivered advanced Motor Vehicle Fleet Management and Automotive Repair training for over 300 technicians, managers, and logistics professionals.
- Maintained professional, organized, and safe environment for employees and patrons in classroom and industrial settings.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
Superintendent of Instruction
US Air Force- Dept. Of Defense
11.2007 - 02.2012
- Established successful procedures for day-to-day operations and long-term planning for 36 Air Force and Navy instructors.
- Maintained documentation on educational services and tracked students' progress to gauge overall success across 400 hour learning program.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Education
No Degree - Interdisciplinary Studies
Liberty University
Lynchburg, VA12.2024
Associate of Applied Science - Instruction in Technology And Military Science
Community College of The Air Force
Montgomery, AL05.2010
Associate of Applied Science - Vehicle Maintenance
Community College of The Air Force
Montgomery, AL09.2006
Skills
- Standards Documentation
- Customer Relationship Management
- Lean Manufacturing Processes
- Vehicle Inspection
- Inspection and Quality Assurance
- Service Improvement Analysis
- Records Preparation
- Funds Distribution
- Analyzing Performance
- Budgetary Reviews
- Quality Assurance
Accomplishments
Authored vehicle accident and abuse policy for deployed, 680 vehicle fleet. Located and contract six vendors, established standard operating procedures, processed 64 vehicle accidents.
Led process improvement initiative for a heavy equipment fleet, netting a 45% increase in vehicle availability and cutting maintenance cost by $180K annually.
Decreased preventative maintenance costs by 85% for snow removal and aircraft deicing vehicle fleet by implementing oil analysis versus utilization based replacement schedule.
Certification
NAFA - Certified Automotive Fleet Specialist
Community College of the Air Force (CCAF) - Professional Manager's Cert
CCAF - Instruction Certification level 2 (2K hours of podium instruction)
CCAF - Instructional System Design Certification
Timeline
Flight Chief, Vehicle Management
USAF
04.2021 - Current
Production Manager Management
USAF
05.2016 - 05.2021
Manager, European Transportation Training Center
USAF
02.2012 - 05.2016
Superintendent of Instruction
US Air Force- Dept. Of Defense
11.2007 - 02.2012
No Degree - Interdisciplinary Studies
Liberty University
Associate of Applied Science - Instruction in Technology And Military Science
Community College of The Air Force
Associate of Applied Science - Vehicle Maintenance
Community College of The Air Force
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