Summary
Overview
Work History
Education
Skills
Timeline
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James Miller

James Miller

Watertown,MA

Summary

Dynamic small business owner with a proven track record at James W Miller Inc, excelling in customer relations and operations management. Successfully enhanced customer satisfaction through innovative processes and exceptional service, while cultivating a high-performing team. Expert in financial management and relationship building, driving repeat business and referrals.

Overview

40
40
years of professional experience

Work History

Owner

James W Miller Inc
06.1985 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.

Education

Building Technology - Architectural And Building Sciences

Northeastern University
Boston, MA
12.1991

Certificate Of Technical Studies - Architectural And Building Sciences

Wentworth Institute of Technology
Boston, MA
04.1989

Watertown High School
Watertown, MA
06.1981

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Operations management
  • Business management
  • Project estimating
  • Staff management
  • Staff hiring
  • Employee development
  • Bidding processes
  • Human resource management

Timeline

Owner

James W Miller Inc
06.1985 - Current

Building Technology - Architectural And Building Sciences

Northeastern University

Certificate Of Technical Studies - Architectural And Building Sciences

Wentworth Institute of Technology

Watertown High School

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