JAMES MILLER
Glasgow,KY
Summary
As a Managing Director of Operations at DCH Group, I provide leadership direction in the planning and implementation of day-to-day operational activities and set global strategic goals to promote profitability and success for both the organization and our partners. I have more than 20 years of experience across the outsourcing/off shoring and consumer goods industries, with credentials in project and quality management. I foster collaboration, encourage innovation, and demonstrate resilience in the face of challenges. My ability to inspire and guide teams toward common goals is what sets me apart. My core competencies include quality assurance, project management, risk management, root cause analysis, and product development. I have a proven track record of delivering high-quality results, improving processes, and solving complex problems. I also have a strong passion for new business development and innovation, and I constantly seek new opportunities and partnerships to expand our market reach and customer base. My mission is to drive operational excellence and growth at DCH Group and beyond.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Quality Supervisor
KONSEUSAINC
07.2021 - Current
- Company Overview: Company Description
- Direct audit activities commensurate to production schedules.
- Establish priorities and ensure maximum usage of assigned resources.
- Develop daily reports showing inspection and audit performance and improvement opportunities.
- Evaluate and recommend alternative auditing procedures for continuous improvement.
- Support production leads and operators for interpretation and methods following set standards.
- Maintain working production component knowledge and associate next-tier applications.
- Conduct meetings regularly with the inspection and audit team to help consistency in teamwork.
- Involvement in team-driven actions to help improvements.
- Interpret and support quality policies and implement guidelines to ensure compliance with quality standards and documents.
- Develop and maintain QA programs complementary to enterprise quality system, corporate objectives and policies.
- Perform as ISO representative to head quality program.
- Guide organization personnel through new practices and certifications.
- Supervise and review corrective solutions and prevent action claims.
- Interpret quality control systems for people within the organization.
- Develop new methods to resolve problems occurring during QA activities.
Managing Director Of Operations
DCH Group
10.2019 - Current
- Company Overview: Company Description
- Provides leadership direction in the planning and implementation of day-to-day operational activities
- Sets global strategic goals to promote profitability and success for both the organization and our partners
- Manages all operations of the assigned clients' deliverables
- Ensures that all operations comply with current Best Practices and Protocols
- Reviews and approves Standard Operating Procedures for Assessment and Testing Operations and related functions
- Monitor straining and enforcement to ensure SOPs are followed
- Oversees customer support processes and organizes them to enhance customer satisfaction
- Plans and monitors and develops, drives, and/or supports initiatives to manage risk and improve processes related to safety, quality, cost, delivery, and customer relations
- Manages procurement processes and coordinates material and resource allocation by establishing and growing relationships/manage agreements with external partners/vendors
- Keeps track of the company's revenue margins and conduct budget reviews to maximize profits
- Recognized Expert and Advisor to The International Trade Council.
Location Supervisor
Stratosphere Quality
01.2018 - 07.2021
- Company Overview: Company Description
- Corroborated with worksite leadership, corporate leadership, and clients in order to facilitate cross-channel feedback from customers and employees to management and executive teams.
- Worked with team leaders, managers and department heads to learn departmental needs and goals.
- Ensured that all activities conform to local, federal, industry, and company standards.
- Observed, reviewed, and analyzed processes to identify inefficiencies and areas where improvements could be made.
- Identified and resolved any problems in the production process.
- Designed and maintained clear operational guides to ensure consistency of operations.
- Delivered reports to department heads, management teams, and clients to provide insight into the overall efficiency of the organization.
- Collaborated with management, work site leadership and clients to set departmental and organization-wide goals, achieve containment and assist in their continuous improvement.
Advisor
Advisory Cloud
01.2020 - 12.2020
- Company Overview: Company Description
- Advisory Board Member of Smart International
- Advisory Board Member of Dependable, LLC
- Advisory Board Member of Nano GRIP tech
Product Quality Assurance Advisor
DCH Group
01.2010 - 10.2019
- Company Overview: Company Description
- Partnering with an assortment of companies, independent of Marketing and RGD departments, to perform quality testing Procedures on an array of products in various stages of research and development.
- Assesses both new and redesigned products and evaluate performance, reliability and usability.
- Designs testing protocols that correspond to each individual product's expectations of design for use and performance.
- Plans method or sequence of operations for testing experimental electronics equipment.
- Collaborates with clients to identify, define and solve developmental problems.
- Communicates regularly with clients concerning results via video conference, email, and telephone.
- Clients' identity and all data captured are covered by appropriate Confidentiality agreements.
- Recognized Expert and Advisor to The International Trade Council.
Project Supervisor
Stratosphere Quality
03.2017 - 01.2018
- Company Overview: Company Description
- Developed projects cope and project criteria on-site for Automotive OEM and their suppliers, dictated by the client.
- Provided high-quality resources and expertise in technical project and service management in CS2 and 3CPR containment.
- Coordinated physical project setup including site/safety assessment, process flow, and equipment.
- Directed Human Resource planning such as staffing, job assignments, and job rotation.
- Prepared project documentation such as Work Instructions, Risk Assessments, and Production Rate.
- Prepared team through instruction, educating, and training as well as establishing safety protocol.
- Executed, managed, and monitored projects through project documentation, time management, maintaining records of results, audits, and project change management.
- Collaborated with clients in identifying root cause and, armed with data, assists in developing and maintaining avenues toward continuous improvement.
- Maintained client communication through the end of shift and project status reports.
- Ensured client satisfaction by delivering outstanding results on time and within budget.
Quality Assurance Technician/Warranty Specialist
Dometic Group | Atwood Mobile Products, LLC
12.2004 - 03.2017
- Company Overview: Company Description
- Responsible for quality testing for performance on a variety of RV appliances, parts, and subassemblies.
- Maintained data logs relating to sampling such as checking, assembling and packaging.
- Directed other departments to ensure work is commensurate to standards, acceptance criteria and general quality policies.
- Ensured product evaluation complied with fit, performance, grading, workmanship and technical viability.
- Identified and utilized appropriate measurement procedures.
- Adapted equipment, standards, and procedures to accomplish unique measurements.
- Maintained calibration standards.
- Performed Root Cause and Forensic Analyses on units that failed testing and units that had failed in the field.
- Aided in product development under the direction of Quality Manager and Engineers in the Research and Development department.
- Was an active member of Dometic's Safety Committee.
Education
Business and Public Management - Computer Science
SUNY Polytechnic Institute
Associate's Degree - Humanities/Humanistic Studies, Business, Psychology
Onondaga Community College
Certification
- Six Sigma Master Black Belt, International Six Sigma Institute, May 2025 – December 2030
- Accredited Project Manager (APRM), International Organization for Project Management (104PM), January 2015, Credential ID 74434477725066
- Accredited Project Quality Manager (APQM), International Organization for Project Management (104PM), January 2015, Credential ID 51524190825875
LANGUAGES
English, Advanced
Awards
Customer Satisfaction Boost: Improved customer satisfaction rate by 25% over two years with strategic enhancements., Operational Efficiency Increase: Increased operational efficiency by 30% through implementing streamlined SOPs across departments., Cost Reduction Achievement: Reduced overhead costs by 15% through effective resource allocation and vendor management., On-Time Delivery Improvement: Managed projects leading to a 20% increase in on-time delivery metrics.
Timeline
Quality Supervisor
KONSEUSAINC
07.2021 - Current
Advisor
Advisory Cloud
01.2020 - 12.2020
Managing Director Of Operations
DCH Group
10.2019 - Current
Location Supervisor
Stratosphere Quality
01.2018 - 07.2021
Project Supervisor
Stratosphere Quality
03.2017 - 01.2018
Product Quality Assurance Advisor
DCH Group
01.2010 - 10.2019
Quality Assurance Technician/Warranty Specialist
Dometic Group | Atwood Mobile Products, LLC
12.2004 - 03.2017
Business and Public Management - Computer Science
SUNY Polytechnic Institute
Associate's Degree - Humanities/Humanistic Studies, Business, Psychology
Onondaga Community College
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