James Miller
Blue Springs,MO
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
Work History
Assistant Manager Ops
Dollar Tree
08.2024 - 06.2025
- Assisted in overseeing daily operations of the department, ensuring efficient and smooth workflow.
- Trained and supervised a team of XX employees, providing guidance and support to ensure high-quality work performance.
- Managed inventory levels, monitored stock availability, and coordinated with suppliers to maintain optimal stock levels.
- Ensured compliance with company policies, industry regulations, health & safety standards at all times.
- Handled customer inquiries, complaints, or issues promptly and professionally to ensure customer satisfaction.
- Developed strong relationships with key stakeholders including vendors, suppliers, and customers to enhance business partnerships.
- Participated actively in meetings or conferences related to operational improvements or industry best practices.
- Maintained accurate records of financial transactions including cash handling procedures.
Store Manager
Scrubs & Beyond
05.2022 - 06.2024
- Proficient in opening/closing the store and cash handling process according to corporate standards.
- Enjoyed all customer service duties from the sales floor to processing special orders.
- Trained and coached new hires along with assisting Regional Manager with projects.
- Managed the complete process as a manager: balance employee hours, shipments, store promotions, set planograms to corporate standards.
Full Time Support Lead
Five Below
10.2023 - 04.2024
- Customer service at the registers and sales floor, including merchandise hard to reach items.
- Paid attention to detail from stocking shelves to cleanliness of the sales floor and back room.
- Processed truck delivery, planograms and yearly inventory.
- Proficient with the POS, including opening/closing registers and night deposits.
- Assisted management with hiring.
Merchandise Sales Associate
TJ Maxx
02.2022 - 07.2022
- Maintained overall customer service at the register and the sales floor.
Cloth Sorter
Red Racks Thrift Store
05.2019 - 02.2022
- Sorted through donations for best quality pieces.
- Hung clothing onto z-racks for tagging and pricing.
- Helped tag clothing to be priced.
- Kept sorting area clean of obstacles and debris.
Instore Retail Banking Personal Banker 1
Academy Bank
03.2018 - 03.2019
- Delivered 'Fast, Easy, and Personal' customer service consistent with Academy Bank standards.
- Achieved specific sales goals by promoting banking products in and around the banking center.
- Performed banking transactions for customers.
- Protected all of the banking standards with personal and private information of our customers, vendors and associates.
- Maintained current knowledge and consistent compliance with bank policies and procedures.
Education
Diploma - Business Administration/Accounting
National American University
Independence, MO05.2011
Diploma - Pharmacy Technician
Vatterott College
Kansas City, MO02.2006
Diploma - General studies
William Chrisman High School
Independence, MO05.2000
Skills
- Microsoft Powerpoint
- Stocking
- Payroll
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Staff management
- Retail operations
- Employee scheduling
- Operations management
- Retail operations management
Timeline
Assistant Manager Ops
Dollar Tree
08.2024 - 06.2025
Full Time Support Lead
Five Below
10.2023 - 04.2024
Store Manager
Scrubs & Beyond
05.2022 - 06.2024
Merchandise Sales Associate
TJ Maxx
02.2022 - 07.2022
Cloth Sorter
Red Racks Thrift Store
05.2019 - 02.2022
Instore Retail Banking Personal Banker 1
Academy Bank
03.2018 - 03.2019
Diploma - Business Administration/Accounting
National American University
Diploma - Pharmacy Technician
Vatterott College
Diploma - General studies
William Chrisman High School
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