James Miller
Phoenix
Summary
Dynamic Service Technician with Precision Air And Plumbing, skilled in HVAC systems and customer service. Expert in troubleshooting and repairing equipment, ensuring peak performance and high customer satisfaction. Recognized for attention to detail and ability to work independently, delivering timely solutions and fostering trust with clients.
Developed technical and problem-solving skills in high-demand, customer-focused environment, with focus on ensuring equipment reliability and efficiency. Looking to transition into new field, leveraging expertise in troubleshooting and maintaining various systems. Strong ability to adapt and apply technical knowledge to new challenges and opportunities.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
3
3
year of professional experience
Work History
Service Technician
Precision Air And Plumbing
07.2025 - Current
- Performed routine service on air conditioning units maintaining them to maximum operating specs.
- Performed maintenance on unserviceable units to get them working to manufacturer specs.
- Utilized diagnostic tools to troubleshoot Cooling and Heating malfunctions contributing to timely repairs and service delivery.
- Documented service activities accurately in company software, supporting effective communication and record-keeping.
- Engaged with customers to explain services provided, fostering trust and repeat business opportunities.
- Maintained cleanliness and organization of work areas to promote a safe working environment for all staff.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Advanced HVAC Course - HVACR
Eastern Arizona College
Thatcher, AZ11-2022
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Mechanical aptitude
- Hand tool expertise
- Diagnostics expertise
- HVAC systems
- Troubleshooting
Accomplishments
I have multiple Esco certifications in; High Efficiency Heat Pumps, Residential HVAC, Commercial HVAC, Gas Heating, Combustion Analysis, Troubleshooting, Diagnostics, EPA 608, A2L,Electric Heating.
Timeline
Service Technician
Precision Air And Plumbing
07.2025 - Current
Advanced HVAC Course - HVACR
Eastern Arizona College