Summary

Overview

Work History

Education

Timeline

James Miller

McKeesport,PA

Summary

Detail-oriented Site Security Officer with proven skills in security monitoring and incident response. Expertise in implementing safety protocols to ensure a secure environment for employees and visitors.

Overview

years of professional experience

Work History

Site Security Officer

Securitas Security Services USA

West Mifflin, PA

05.2024 - 03.2026

Monitored premises to ensure safety and security for employees and visitors.
Conducted regular patrols to identify and address potential security risks.
Responded promptly to alarms and incidents, coordinating with emergency services as needed.
Documented daily activities and incidents in detailed reports for management review.

Customer Service Advocate

United Healthcare Group

07.2015 - 04.2024

Resolved customer inquiries through comprehensive knowledge of healthcare plans and services.
Facilitated communication between clients and healthcare providers to enhance service delivery.
Developed training materials to support new hire onboarding and skill development initiatives.
Implemented process improvements that increased efficiency in handling customer requests.
Analyzed customer feedback to identify trends and recommend service enhancements.

Shipping Coordinator

Gordan Food Service

Imperial, PA

03.2015 - 07.2015

Coordinated inbound and outbound shipments, ensuring accuracy and timeliness in logistics operations.
Managed inventory levels, optimizing stock availability and reducing delays in order fulfillment.
Developed and maintained shipping schedules, aligning with production timelines to enhance efficiency.
Collaborated with cross-functional teams to resolve shipping discrepancies and improve overall service quality.

Lower Line Operator

Guardian Industries

Jefferson Hills, PA

03.2011 - 03.2015

Operated and monitored production machinery to ensure efficient glass manufacturing processes.
Conducted routine quality checks to maintain product standards and specifications.
Collaborated with team members to troubleshoot equipment issues, enhancing workflow efficiency.
Implemented safety protocols, reducing workplace incidents and promoting a culture of safety.
Trained new operators on equipment use and safety procedures, fostering skill development.

DNS Dispatch Specialist

Echostar Communications, LLC

McKeesport, PA

03.1999 - 03.2002

Coordinated dispatch operations to ensure timely delivery of services.
Managed communication between field technicians and customers for service updates.
Streamlined scheduling processes to enhance operational efficiency.
Analyzed dispatch data to identify trends and improve response times.

Shipping Supervisor/WMS Core Trainer

Kmart Corporation

Morrisville, PA

01.1999 - 03.2002

Supervised shipping operations, ensuring timely dispatch of merchandise to stores and customers.
Trained and mentored staff on best practices in shipping processes and safety protocols.
Coordinated logistics with freight carriers to optimize delivery schedules and reduce costs.
Implemented process improvements that enhanced efficiency in order fulfillment and inventory management.

Warehouse Manager

Nissan Deisel America

Irving, TX

01.1994 - 03.1998

Supervised daily warehouse operations ensuring optimal inventory management and workflow efficiency.
Developed and implemented safety protocols, enhancing workplace safety compliance and reducing incidents.
Trained staff on equipment operation and safety procedures, fostering a culture of accountability and performance.
Optimized storage solutions, improving space utilization and accessibility of materials for production lines.
Coordinated logistics with suppliers to streamline inbound and outbound shipments, minimizing delays.
Analyzed inventory data to forecast needs, ensuring adequate stock levels while reducing excess inventory costs.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.