James Mills
Leasing Manager
Washington,DC
Summary
Dedicated Leasing Manager with expertise in implementing creative strategies to increase revenue. Strengths include performing apartment inspections, collecting market data, and analyzing advertising sources for accuracy and effectiveness. Friendly and helpful to work weekends and evenings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Marketing & Sales Associate
Washington Property Company
08.2023 - Current
- Implemented customer service training programs for leasing staff members, emphasizing the importance of attentive listening skills when addressing tenant inquiries or concerns.
- Negotiated lease terms with prospective tenants, securing favorable agreements that benefited both parties while meeting company goals.
- Facilitated successful move-ins by coordinating with various departments for unit preparation and lease execution.
- Maximized revenue by employing effective sales techniques during tours of properties highlighting key features that meet individual prospects'' preferences.
Sr. Leasing Agent
Bay Management Group
7 2023 - 4 2024
- Prepared monthly reports for management on leasing activity, occupancy rates, and other related metrics.
- Negotiated and finalized lease agreements with tenants.
- Conducted market research to identify competitive rental rates in the area.
- Responded promptly to tenant inquiries regarding maintenance requests or other issues.
Leasing and Marketing Manager
First Communities Management
02.2021 - 07.2023
- Developed and implemented effective strategies to increase leasing volume and occupancy rates.
- Negotiated leases with prospective tenants and monitored lease agreements for compliance.
- Managed tenant relations by responding to inquiries, addressing complaints, and resolving issues in a timely manner.
- Maintained accurate records of all leasing activity including applications, rent payments, renewals.
Leasing Consultant
ResiHome
02.2013 - 02.2021
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Education
Associate of Applied Science - Banking And Financial Support Services
Isothermal Community College
Spindale, NCSkills
Goal-Oriented
Property Management
Clear Communication
Sales and marketing aptitude
Creative Problem-Solving
Property Marketing
Lead Generation
Sales proficiency
Listening Skills
Multi-tasking strength
Excellent people skills
Certification
National Apartment Association- (CALP) Certified Apartment Leasing Professional (2023)
Timeline
Sr. Marketing & Sales Associate
Washington Property Company
08.2023 - Current
Leasing and Marketing Manager
First Communities Management
02.2021 - 07.2023
Leasing Consultant
ResiHome
02.2013 - 02.2021
Sr. Leasing Agent
Bay Management Group
7 2023 - 4 2024
Associate of Applied Science - Banking And Financial Support Services
Isothermal Community College
National Apartment Association- (CALP) Certified Apartment Leasing Professional (2023)
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