JAMES MILLS
Skaneateles
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
31
31
years of professional experience
Work History
Operations Manager
Volpi USA
12.2015 - Current
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Developed and enforced standard operating procedures to ensure compliance and safety standards.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Managed budgets and forecasts, ensuring alignment with organizational goals and objectives.
- Collaborated with senior leadership to align operational strategies with overall business objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
NEW HOPE MILLS
09.2015 - 10.2016
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Manage the movement of goods into and out of production facilities.
- Reduced changeover times 20% on average. Reduced needed cleans by personally scheduling like jobs and clean types to directly increase run time. Increased pounds per hour, per line average from 859 pounds to 1,050+ pounds per hour.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Manage the movement of goods into and out of production facilities.
- Drove company turnover down from 59% in 2015 to 10% this year to date.
- Reduced OT by 45%, saving $123,000+ off the P/L
- Conducted interviews, developed training programs and implemented employee rewards system that decreased employee turnover by over 50%.
General Manager
DNG TRADING AND MILLING
08.2010 - 09.2015
- Oversee activities directly related to making products or providing services.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine price schedules and discount rates.
- Travel to multiple countries to negotiate and purchase chia seeds by the container loads. Work directly with the farmers, brokers and government to sign 4.2 and 6 million dollar contracts. Then personally implement and oversee a system to guarantee safe and fresh deliveries to the Port of NY.
Narcotics Investigator
SYRACUSE POLICE DEPARTMENT
08.2006 - 12.2012
- Provide testimony as a witness in court.
- Obtain evidence from suspects.
- Prepare charges or responses to charges, or information for court cases, according to formalized procedures.
- Prepare and serve search and arrest warrants.
- Participate or assist in raids and arrests.
- Departmental Medal of Valor in 2006. Departmental Medal of Honor in 2007
Shift Supervisor
TESSY PLASTICS
01.2010 - 06.2010
- Observe machine operations to ensure quality and conformity of filled or packaged products to standards.
- Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
- Start machine by engaging controls.
- Remove finished packaged items from machine and separate rejected items.
Deputy
ONONDAGA COUNTY SHERIFF'S DEPARTMENT
04.1994 - 08.2006
- Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
- Identify, pursue, and arrest suspects and perpetrators of criminal acts.
- Testify in court to present evidence or act as witness in traffic and criminal cases.
- Departmental of Valor in 1995
Education
AAS - Criminal Justice
CAYUGA COMMUNITY COLLEGE
AUBURN, NY12.1989
High School Diploma - undefined
DIVISION AVENUE
LEVITTOWN, NY06.1984
Skills
- Able to look at the multiple moving pieces of a company and organize scheduling, prioritize orders-with direct customer input and optimize personel to achieve the best outcomes
- Dependable and able to work through high stress situations to obtain safe and consistent results
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Staff training
- Inventory management
- Project management
- Staff development
- Customer relationship management
- Maintaining compliance
- Strategic planning
- Health and safety compliance
- Regulatory compliance
- Continuous improvements
Accomplishments
Successfully led a $2.1 million construction overhaul of our facility, transforming the space by removing all offices to create an open floor plan that accommodates both warehouse operations and production expansion. Spearheaded the addition of a 38,000 square foot clean room, designed to monitor particles, relative humidity, temperature, and air pressure. Additionally, managed smaller construction projects, including a warehouse expansion and the enhancement of our fiber room draw area.
Timeline
Operations Manager
Volpi USA
12.2015 - Current
General Manager
NEW HOPE MILLS
09.2015 - 10.2016
General Manager
DNG TRADING AND MILLING
08.2010 - 09.2015
Shift Supervisor
TESSY PLASTICS
01.2010 - 06.2010
Narcotics Investigator
SYRACUSE POLICE DEPARTMENT
08.2006 - 12.2012
Deputy
ONONDAGA COUNTY SHERIFF'S DEPARTMENT
04.1994 - 08.2006
High School Diploma - undefined
DIVISION AVENUE
AAS - Criminal Justice
CAYUGA COMMUNITY COLLEGE