James Mingle
Hopkinsville,KY
Summary
Motivated professional with a strong work ethic and proven adaptability. Exceptional interpersonal skills enhance customer service and support team objectives. Demonstrates effective multitasking and time management abilities, mastering new skills quickly and working independently. Committed to improving customer experiences and contributing to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Webtech Website Support -UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
12.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Licensed Sales Coach-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
11.2024 - 12.2024
- Monitored individual performance metrics such as quota attainment, call volume, customer satisfaction scores.
- Conducted weekly meetings with the sales team to discuss progress and identify areas for improvement.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
08.2024 - 11.2024
- Maintained records of all transactions in accordance with company procedures.
- Provided customer service and support to clients with questions about their insurance policies.
- Explained policy terms and conditions to clients in a clear, concise manner.
- Promoted various types of insurance products to existing customers as well as prospects.
- Assisted customers in selecting the most appropriate insurance coverage for their needs.
- Participated in continuing education courses related to the field of insurance sales.
- Processed applications for new or renewal policies accurately and timely.
- Developed and maintained relationships with customers by providing personalized service, advice, and information.
- Prepared quotes that were accurate, competitively priced, and met customer requirements.
- Advocated on behalf of customers to ensure they receive the best possible coverage at the lowest cost.
- Advised clients on how to maximize their benefits while minimizing costs.
- Assessed customer needs to recommend appropriate products or services.
- Listened to customer needs to identify and recommend best products and services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
WebTech Website Support-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
05.2024 - 08.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Representative-Kaiser
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
01.2024 - 05.2024
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
07.2023 - 12.2023
- Assessed customer needs to recommend appropriate products or services.
- Explained policy terms and conditions to clients in a clear, concise manner.
- Assisted customers in selecting the most appropriate insurance coverage for their needs.
- Advised clients on how to maximize their benefits while minimizing costs.
- Advocated on behalf of customers to ensure they receive the best possible coverage at the lowest cost.
- Maintained records of all transactions in accordance with company procedures.
- Participated in continuing education courses related to the field of insurance sales.
- Prepared quotes that were accurate, competitively priced, and met customer requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative-Aetna
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
02.2023 - 07.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
06.2018 - 01.2023
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Participated in continuing education courses related to the field of insurance sales.
- Maintained records of all transactions in accordance with company procedures.
- Advocated on behalf of customers to ensure they receive the best possible coverage at the lowest cost.
- Advised clients on how to maximize their benefits while minimizing costs.
- Assisted customers in selecting the most appropriate insurance coverage for their needs.
Customer Service Representative-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
02.2018 - 06.2018
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
09.2017 - 02.2018
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Participated in continuing education courses related to the field of insurance sales.
- Maintained records of all transactions in accordance with company procedures.
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
06.2016 - 12.2016
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Participated in continuing education courses related to the field of insurance sales.
Customer Service Representative-BCBS
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
12.2015 - 06.2016
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
08.2015 - 12.2015
- Assessed customer needs to recommend appropriate products or services.
- Explained policy terms and conditions to clients in a clear, concise manner.
- Assisted customers in selecting the most appropriate insurance coverage for their needs.
- Advised clients on how to maximize their benefits while minimizing costs.
- Advocated on behalf of customers to ensure they receive the best possible coverage at the lowest cost.
Customer Service Representative-BCBS
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
02.2014 - 08.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Hopkinsville High School
Hopkinsville, KY05-1997
Skills
- Customer service
- Sales support
- Insurance knowledge
- Record keeping
- Data analysis
- Problem solving
- Conflict resolution
- Interpersonal communication
- Customer engagement
- Product knowledge
- Communication skills
- Team collaboration
- Organization and time management
- Supervision and leadership
- Decision-making
- Basic math
- Microsoft office
- Multitasking Abilities
- Needs assessment
- Performance monitoring
Certification
- License to sell health insurance in the state of Kentucky
Affiliations
- I successfully balance spending time with my wife and playing video games in my time away from work.
References
References available upon request.
Timeline
Webtech Website Support -UHC
Ttec (TeleTech) - HealthCare Solutions
12.2024 - Current
Licensed Sales Coach-UHC
Ttec (TeleTech) - HealthCare Solutions
11.2024 - 12.2024
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
08.2024 - 11.2024
WebTech Website Support-UHC
Ttec (TeleTech) - HealthCare Solutions
05.2024 - 08.2024
Customer Service Representative-Kaiser
Ttec (TeleTech) - HealthCare Solutions
01.2024 - 05.2024
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 12.2023
Customer Service Representative-Aetna
Ttec (TeleTech) - HealthCare Solutions
02.2023 - 07.2023
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
06.2018 - 01.2023
Customer Service Representative-UHC
Ttec (TeleTech) - HealthCare Solutions
02.2018 - 06.2018
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
09.2017 - 02.2018
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
06.2016 - 12.2016
Customer Service Representative-BCBS
Ttec (TeleTech) - HealthCare Solutions
12.2015 - 06.2016
Licensed Sales Agent-UHC
Ttec (TeleTech) - HealthCare Solutions
08.2015 - 12.2015
Customer Service Representative-BCBS
Ttec (TeleTech) - HealthCare Solutions
02.2014 - 08.2015
High School Diploma -
Hopkinsville High School
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