Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Mislang

Apopka,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am looking for a career and not just a job with a growing company that can allow me to showcase my skills and hard work.

Overview

18
18
years of professional experience

Work History

Application Support Specialist

Tekion Corp
08.2022 - 08.2023
  • Provided training to end users on new and updated systems and software.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Installed, configured and provided ongoing configuration management for 100's of custom applications.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Used TAP Software to track, maintain and update trouble tickets.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Offered assistance in implementing and developing training programs.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Software Solutions Analyst

AYA Associates
08.2021 - 08.2022
  • Recommended new products and services to customers.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Optimized operational productivity and collaborated with staff to share and implement process improvements.
  • Increased productivity by collaborating with management to develop process improvements.
  • Managed diverse projects and resolved complex issues to support timely completion.
  • Improved overall progress through working closely with staff members and streamlining processes.
  • Streamlined operational processes and collaborated with management to implement process improvements.
  • Provided top product quality control and inspection, eliminating downtime to maximize revenue.
  • Implemented corrective actions to fix root causes of various issues.

Training Specialist/Implementation Specialist

Motility Software Solutions
12.2014 - 01.2021
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
  • Developed training handbooks, computer tutorials and reference materials.
  • Traveled to client locations to conduct training classes.
  • Developed lesson plans, instructional materials and written practice tests for Online and In Person training courses.
  • Developed training curricula and recommended programs that met instructional goals and objectives.
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Delivered group and individual training covering Sales, Accounting, Reporting, Parts/Service, Finance/Sales, and Inventory areas.
  • Documented participation and evaluated learning for each participant.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Onboarded new customers from setups to their current network all the way to the end when the customer started using our software.
  • Met with other departments to schedule testing of servers, pushing through their current information into our system, and onboarding each of the users.
  • Upsell various products through our software including third party integrations.
  • Prepared all information for customer feature requests
  • Knowledge Base Writing

General Manager

RJT Foliate
01.2006 - 08.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Conducted all Accounting practices including (AR,AP,Payroll,Taxes,Deposits,Bill Pay, Budgets, Month and Year End financial planning)

Education

Bachelor of Science - Finance

University of Central Florida
Orlando, FL
06.2001

Skills

  • Training Material Development
  • Desktop Partitioning Software
  • Client Requirements
  • Customer Satisfaction
  • Collaborative Team Player
  • Tracking and Documentation
  • Team Support
  • Customer Communication and Empathy
  • Defect Analysis and Resolution
  • Compliance Understanding
  • Application Development
  • Technical Support
  • Testing Activities
  • Production Work
  • Data Analysis
  • Employee Computer Support
  • Performance Optimization
  • Customer Assistance
  • Customer Education
  • Friendly and Patient
  • Hardware and Software Configuration
  • User Training
  • Enhancement Development
  • Application Implementation
  • New Features Development
  • Resolve Technical Problems
  • Access Management Software
  • Organizational Skills
  • Product Demonstration
  • Sales Presentation
  • Test Plans and Cases
  • Software Release and Rollout
  • Workforce Planning
  • Status Reporting
  • Microsoft Windows and Office
  • Marketing
  • Application Subject Expertise
  • Creative Issue Resolution

Timeline

Application Support Specialist

Tekion Corp
08.2022 - 08.2023

Software Solutions Analyst

AYA Associates
08.2021 - 08.2022

Training Specialist/Implementation Specialist

Motility Software Solutions
12.2014 - 01.2021

General Manager

RJT Foliate
01.2006 - 08.2014

Bachelor of Science - Finance

University of Central Florida

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James Mislang