Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
James Misserville

James Misserville

Retired
Hampton,NH

Summary

Retired from Postal Service at age 56 on June 30th 2017 with 30 years and 4 months of service.

Stay at home (in-law apartment) granddad watching two of my grandkids. Starting in July both will be in pre-school 5 days a week interested in joining the part time work force.

Overview

30
30
years of professional experience

Work History

Field Recruiter

United States Post Office
Boston, MA
08.2016 - 06.2017
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Maintained filing system of current, prospective and future positions.
  • Developed recruiting strategies to identify qualified candidates and build network.

Postmaster

United States Post Office
Manchester-by-the-Sea, MA
02.2014 - 07.2016
  • Assisted customers in determining proper postal service to align with individual needs.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
  • Developed and maintained detailed reports of all post office activities.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Received and processed stock into inventory management system.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Transition Coordinator

United States Post Office
Exeter, NH
06.2013 - 01.2014
  • Provided extensive support to Local Services and helped with acclimation to new settings.
  • Collaborated with service members to provide effective transition planning.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with team members to achieve target results.
  • Evaluated diagnostic data to determine eligibility and needed services.
  • Coordinated community resources and secured referrals.

Postmaster

United States Post Office
Dunstable, MA
10.2007 - 05.2013
  • Assisted customers in determining proper postal service to align with individual needs.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
  • Developed and maintained detailed reports of all post office activities using [Software].
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Handled [Number] calls per day to address customer inquiries and concerns.
  • Received and processed stock into inventory management system.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Human Resources Specialist

United States Post Office
North Reading, MA
11.2004 - 09.2007
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Maintained work structure by updating job requirements and job descriptions for positions.

Mail Carrier

United States Post Office
Andover, MA
02.1987 - 10.2004
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Worked with customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Education

GED -

Lawrence High School
Lawrence, MA
06.1978

Skills

  • Candidate Searching
  • In-Person and Telephone Interviewing
  • Decision Making
  • Retention Program Development
  • Employee Hiring
  • Recruitment Management
  • Employee Orientation
  • Relationship Building
  • Information Protection
  • Drug Testing
  • Conflict Resolution

Additional Information

United States Navy Veteran (Submarine Corp.) Polaris Missile Submarines (Completed 4 / 110 days-at-sea patrols).

Groton - New London, CT

July 31st 1978 - August 30th 1982

Rate: Yeoman (Personnel Man) Ships typist

YN3/SS


Will provide copy of Honorable Discharge (Form DD214N)

Timeline

Field Recruiter

United States Post Office
08.2016 - 06.2017

Postmaster

United States Post Office
02.2014 - 07.2016

Transition Coordinator

United States Post Office
06.2013 - 01.2014

Postmaster

United States Post Office
10.2007 - 05.2013

Human Resources Specialist

United States Post Office
11.2004 - 09.2007

Mail Carrier

United States Post Office
02.1987 - 10.2004

GED -

Lawrence High School

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