Summary
Skills
Work History
Education
Overview
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James Mitchell

Cordova,TN

Summary

A strategic, forward-thinking professional with a demonstrated track record as a Manager, Supervisor and Safety Specialist with over 15 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Skills

  • Managing large teams
  • Excellent Management Skills
  • PC skills Excel, Word, Kronos, TCP, WMS, Blue Yonder, SAP, Oracle and KPI
  • Ability to articulate thoughts and ideas in a professional manner
  • Results Oriented
  • Effective project management
  • Contract Management
  • Labor Relations
  • P&L Management
  • Production
  • Performance Monitoring
  • Organizational Management
  • Operations Management
  • Cross-Functional Communication
  • Supply Chain Distribution
  • Project Management
  • Purchasing and procurement
  • Supply Chain Management
  • Staff Management
  • Complex problems analysis
  • Distribution center management
  • Cost reduction strategies
  • Supply chain logistics
  • Contract Negotiation
  • Customer relations specialist
  • Performance Evaluations
  • Expense reports
  • Report generation
  • Employee relations and conflict resolution
  • Strategic planning
  • Cross-functional communications
  • Budgeting and forecasting
  • Logistics Management
  • Business planning
  • Business administration
  • Business Development
  • Financial Management
  • Risk analysis and management

Work History

Operations Manager

Sunland Logistics Solutions
Memphis, TN
06.2022 - Current
  • Manage team of 7 direct report, over 120 hourly employees
  • Increased profitability by improving inventory efficiency audits
  • Audit inventory went from 47% to 97% accuracy
  • Effectively improved Key Performance Indicators (KPI) from 52% to 95% ensured all Service Levels (SLA) exceed expectations
  • Perform 'ride a-longs', ensuring route drivers operate, work safely, efficiently, productively, to deliver a high level of customer service
  • Oversee, participate the maintenance of Driver Qualification & DOT Log Files, Vehicle Condition Processed reports for all route drivers, equipment
  • Ensure DQF, DOT Logs, VCR were accurate and complete for DOT compliance
  • Analyze Metrics to ensure performances exceed expectations for production, delivery, quality cost, safety, morale with utilization of scorecards
  • Responsible for budgeting and contributed to the business plan by developing short-term, long-term cost strategies
  • Enforced Culture Ownership through safety audits for the entire organization
  • Develop strong relationships with vendors, customer relationships, new industry developments
  • Provided positive leadership skills with the ability to effectively communicate, collaborate with stakeholders at all levels of the organization
  • Manage daily routes/schedules of shipments and deliveries, lead, guide, and direct dock associates to include setting targets, monitoring performance, providing coaching, counseling, documentation
  • Perform new hire onboarding activities, including timely completion of the document, new hire orientation
  • Successfully help teams grow, learn while coaching, developing leaders
  • Help managers with employee performance development, recognition, compatibility, employee progression / readiness
  • Years experience proficiently multi-tasking in a fast-paced environment with the ability to make strong business decisions.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised processes to boost long-term business success and increase profit levels.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed and maintained relationships with external vendors and suppliers.

Outbound Supervisor

DHL Supply Chain
Memphis, TN
01.2021 - 06.2022
  • Supervised over 50 hourly associates by providing leadership, training, motivation, team development
  • Oversee, performed supervisory tasks associated with warehousing distribution, inventory, auditing inventory management control
  • Provided strong leadership skills, ability to effectively communicate, collaborate with stakeholders at all levels of organization
  • Conduct interviews for new hires
  • Ability to work in a fast-paced environment and anticipate the needs of a changing landscape
  • Maintained strong relationships with warehouse management and staff members, while executing company objective
  • Provided set targets for direct dock associates, monitored performance, provided coaching, and counseling
  • Accountable for management of an efficient, clean, safe TL, LTL, Wholesale, Retail operation to include dock planning
  • Enforced compliance with policies and procedures
  • Computer skills, Outlook, Excel, Kronos and intermediate in WMOS, Blue Yonder.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.

Regional Supervisor of Operations

Asplundh Tree Expert LLC.
Memphis, TN
06.2000 - 12.2020
  • Managed team of 10 direct reports, over 300 employees
  • Enhanced regional branch performance by implementing proven management processes to increase revenue
  • Negotiated & solidified contracts with Tennessee utility companies for $107,000.000
  • Implemented long term & tactical budgets in collaboration with management team
  • Reviewed & approved plans to control budget spending, labor & material efficiency, and utilization of new technology
  • Oversee & participated in the maintenance of driver qualification & DOT Files, vehicle condition reports
  • Recruited, hired, trained personnel, working to establish key internal functions, outline scope of positions for organization
  • Spearheaded operational procedures, processes to improve efficiency, optimize operations
  • Developed processes to save on costs, prevent losses
  • Led weekly meetings with regional staff to review progress, address challenges, drive timely task completion
  • Devised, executed training plans for new, existing staff to support competency compliance
  • Regulated all safety, health & environmental procedures, policies, practices
  • Ensured all equipment was safe to exceed OSHA, DOT requirements
  • Responsible for selecting and maintaining qualified personnel in various positions and recommending compensation for them
  • Guide employees by interpreting policies, goals, purposes of the organization for subordinates create maintain employees’ work schedule.

Education

High School Diploma -

Melrose High School
Memphis, TN
03.1985

Overview

24
24
years of professional experience

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James Mitchell