JAMES MITCHELL
Richmond,CA
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales and Service Technician
Diversey
Oakland, CA
07.2023 - Current
- Monitored stock levels and placed orders when necessary.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Generated reports on sales activities for management review.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Laser Customer Service Technician
LaserAway
San Francisco, CA
07.2022 - 01.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Accelerated problem isolation on modules and sub-assembly components through excellent troubleshooting skills.
- Prepared final testing reports and supporting data for completed products.
- Maintained schedules of machines to best satisfy customer requirements based on daily production schedules as supplied by production control.
Heavy Equipment Operator
Schnitzer Steel
Oakland, CA
12.2021 - 08.2022
- Operated excavators and other construction equipment to properly grade land.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Transported materials around construction sites to work locations.
Building Maintenance Technician
JLL
San Francisco, CA
03.2020 - 08.2021
- Coordinate and submit reports on repairs, maintenance, and project requirements.
- Inspect building spaces and institute corrective actions to meet facility standards.
- Organize predictive and preventative maintenance work for building systems and equipment.
- Painted walls, ceilings, trim and doors and replaced fixtures to update building appearance.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Sales and Service Representative
Bi-Rite Foodservice Distributors
Brisbane, CA
06.2017 - 06.2019
- Communicated with clients for outstanding customer service and to increase repeat business.
- Monitored stock levels and placed orders when necessary.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Participated in training sessions to stay current with new products, services, technology.
Sales Route Service Manager
Ecolab
San Roman, CA
01.2016 - 03.2017
- Analyzed customers problems to diagnose faults and implement corrective measures.
- Maintained accurate records of customer payments and money received for deliveries.
- Carefully checked inventory loads against shipping papers to verify the accuracy of each order.
- Promoted products to customers driving an increase in revenue from the regular route.
- Connected with established accounts to offer additional services and solicit referrals.
- Prepared inventory for shipment by attaching tags and labels.
- Identified opportunities to reduce cost and improve productivity.
Service Technician
Ecolab
San Roman, CA
01.2013 - 01.2016
- Reviewed merchandise malfunctions through troubleshooting and characterization of subsystems and discreet parts.
- Operated test equipment such as.
- Wrote daily logs of completed work and conducted field investigation for verification and documentation.
- Communicated test results and observations to engineering team members.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
Education
Equipment Operator’s Certification - Heavy Equipment Operator
Heavy Construction Academy
Brentwood, NH11.2021
Electrical
Wyo Tech College
Fremont, CA01.2013
El Cerrito High School
El Cerrito, CA01.2005
Skills
- Mechanical Repair
- Territory sales
- Territory Management
- Customer Success Management
- Staff Training
- Equipment Inspection
- Troubleshooting and diagnosis
- Maintenance and repair
Accomplishments
- Heavy Construction Academy - Brentwood, NH November 2021 Heavy Equipment Operator Certification.
- 75 classroom hours of “Principles of Heavy Equipment Operations” o Coursework in basic Civil Blueprint Reading, Site Layout, o Laser Level and Grade Rod, Excavation Calculations, and Grades.
- 165 hours Field Operator experience o Trained in safety requirements on job sites, personal protection, safe equipment operations and maintenance American Safety Council-OSHA Education Center.
Certification
10 Course Certification #Pending Heavy Equipment Operating Skills Loader Vibratory Compactor Skid Steer Hydraulic Excavators Articulating Dump Truck Motor Grader Backhoe Bulldozer
Timeline
Sales and Service Technician
Diversey
07.2023 - Current
Laser Customer Service Technician
LaserAway
07.2022 - 01.2023
Heavy Equipment Operator
Schnitzer Steel
12.2021 - 08.2022
Building Maintenance Technician
JLL
03.2020 - 08.2021
Sales and Service Representative
Bi-Rite Foodservice Distributors
06.2017 - 06.2019
Sales Route Service Manager
Ecolab
01.2016 - 03.2017
Service Technician
Ecolab
01.2013 - 01.2016
Equipment Operator’s Certification - Heavy Equipment Operator
Heavy Construction Academy
Electrical
Wyo Tech College
El Cerrito High School