JAMES M. MASSEY
Atlanta,GA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
Work History
Manager
Miguel Wilson
10.2022 - Current
- Constantly exceeded $60,000- $85,000+ a month in sales
- Manage the Creative Direction for the brands awareness
- Oversee & hand-select materials for every season
- Executed a strategic marketing client movement for a product, resulting in a 40% increase in sales within the first quarter
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Strengthened communication skills through regular interactions with others.
Sales Advisor
Ralph Lauren
10.2021 - 08.2022
- Exceeded sales goals for three straight quarters
- Consistently surpassing 100% of set targets
- Performed in home private luxury fittings which exceeded sales 20%
- Conquered $25k - $35k week due to Walkin traffic & online
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Clothier
Hideoki Bespoke
03.2020 - 08.2021
- Executed set goals by providing unparalleled customer service
- Curated private VIP trunk shows within and outside the showroom
- Developed an strong client list from different cities
- Facilitated photoshoots to boost e-commerce & appointments
- Self-motivated, with an strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Sales
Neiman Marcus
08.2018 - 10.2020
- Built a strong clientele book of $850,000+ in sales in the first year
- Initiated strategic sales strategies with NM CRM technology
- Continuously provided Sales & Marketing techniques year-round
- Oversaw daily operations to ensure high levels of productivity
- Worked with sales team during sales process and assisted with business requirement gathering.
- Increased overall sales revenue by developing and implementing effective corporate sales strategies.
- Developed successful sales processes, optimizing the company''s sales pipeline management.
- Increased sales revenue by developing and implementing strategic sales plans and promotions.
- Increased national sales revenue by developing and implementing strategic sales plans.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Trained and developed sales team members for improved customer service and sales performance.
- Increased sales revenue by developing and implementing effective sales strategies for business clients.
Education
Bachelor of Arts - Fashion Retail Management: Fine Arts
Art Institute of Atlanta
Atlanta, GA09.2023
Associate of Arts - Fashion Merchandising
Bauder College
Atlanta, GA08.2011
Skills
- Microsoft 365
- Customer Service
- Product Knowledge
- Leadership
- Negotiation
- Critical Thinking
- Sales & Marketing
- Time Management
- Adaptability
- Flexibility
- Vendor Relationship Management
- Problem Solver
- Customer Retention
- Team Leadership
Timeline
Manager
Miguel Wilson
10.2022 - Current
Sales Advisor
Ralph Lauren
10.2021 - 08.2022
Clothier
Hideoki Bespoke
03.2020 - 08.2021
Sales
Neiman Marcus
08.2018 - 10.2020
Bachelor of Arts - Fashion Retail Management: Fine Arts
Art Institute of Atlanta
Associate of Arts - Fashion Merchandising
Bauder College
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