Summary
Overview
Work History
Education
Skills
References
Timeline
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James Mobley

Rocky Top,TN

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Communication Technology roles with high-volume customer demands.

Overview

34
34
years of professional experience

Work History

Customer Care Professional

Xfinity/Comcast
Philadelphia, PA
01.2015 - Current
  • Responded to customer inquiries via phone, email and chat.
  • Provided product and service information to customers.
  • Resolved customer complaints in a timely manner.
  • Conducted follow-up calls with customers to ensure satisfaction.
  • Created detailed documentation of customer interactions for future reference.
  • Developed strategies to improve customer experience and satisfaction levels.
  • Investigated complex or escalated issues and provided solutions where possible.
  • Collaborated with other departments to resolve customer inquiries quickly and efficiently.
  • Updated internal databases with relevant customer information as needed.
  • Listened attentively to customer needs, clarified information, researched every issue and provided solutions in a timely manner.
  • Demonstrated empathy towards customers during difficult conversations.
  • Identified potential opportunities for improvement within the existing processes.
  • Processed orders, returns, exchanges, refunds, payments and credits accurately.
  • Ensured compliance with company policies when dealing with customers.
  • Adhered to all applicable laws, regulations and standards when providing services.

Senior Forman

East Tn Lawn Care
Powell, TN
03.2006 - 07.2007
  • Developed plans for efficient use of materials, labor and equipment to meet project requirements.
  • Provided guidance and support to junior foremen in order to help them understand their responsibilities more clearly.
  • Monitored daily job performance of crew members and provided feedback when needed.
  • Assisted with training new employees on proper safety protocols for working onsite.

Owner/Proprietor

Self-employeed
Andrews, NC
03.1999 - 09.2005
  • Developed business plans and strategies to grow small business.
  • Created budgets and monitored expenses to stay within budget limits.
  • Negotiated contracts with vendors, suppliers, and customers.
  • Managed staff recruitment, hiring, training, and development.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Oversaw daily operations of small business including customer service and financial management.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Advised employees on best practices regarding safety protocols and procedures.
  • Resolved conflicts between staff members and customers when necessary.
  • Participated in local community activities to promote the brand's visibility and reputation.
  • Researched similar businesses to determine competitive advantages.

Professional Musician

Plutonium Records/Soundplex Creations Studios
Los Angeles, CA
05.1990 - 04.2000
  • Composed and performed original music for a variety of audiences.
  • Recorded, mixed and mastered albums in professional studios.
  • Played live shows with full bands and solo performances.
  • Collaborated with other musicians to create unique soundscapes.
  • Created custom arrangements for songs to fit the venue or occasion.
  • Conducted research into different genres of music to expand knowledge base.
  • Maintained equipment such as guitars, amplifiers and recording devices.
  • Developed promotional material such as posters, flyers and websites.
  • Traveled extensively to perform at various venues around the country.
  • Assisted with songwriting sessions by providing creative input and feedback.
  • Networked with industry professionals in order to secure new opportunities.
  • Performed studio session work including background vocals, guitar overdubs.
  • Engaged with fans through meet and greets, signings and other promotional activities.
  • Collaborated with other musicians to plan rehearsals and performances.
  • Developed strong interpersonal skills to deal with different personalities.

Education

BBA - Industrial And Organizational Psychology

Argosy University
Orange, CA
10.2014

Skills

  • Customer Service Excellence
  • Data Management
  • Email Correspondence
  • Customer Service
  • Data Entry
  • Appointment Scheduling
  • Product Education
  • Documentation and Reporting
  • Customer Relationship Management
  • Problem Resolution
  • Conflict Mediation
  • Order Processing

References

References available upon request.

Timeline

Customer Care Professional

Xfinity/Comcast
01.2015 - Current

Senior Forman

East Tn Lawn Care
03.2006 - 07.2007

Owner/Proprietor

Self-employeed
03.1999 - 09.2005

Professional Musician

Plutonium Records/Soundplex Creations Studios
05.1990 - 04.2000

BBA - Industrial And Organizational Psychology

Argosy University

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James Mobley