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Experienced Help Desk Technician at Cognizant Technology Solutions, adept in incident management and remote troubleshooting. Proven ability to enhance customer satisfaction through effective communication and swift resolution, improving ticket closure rates by 20%. Skilled in ServiceNow and call tracking, with strong interpersonal skills to support diverse user needs efficiently.

Akram Osman Sayed is a resident of Northdale, Pietermaritzburg, ZA. He has been working in the Engineering occupational sector for more than 21 years. Akram has some experience in management (12 months). DRIVERS LICENCE : CODE 08

Results-driven Technical Trainer and Diesel Technician specializing in advanced diagnostics and employee development. Proven track record of enhancing technician capabilities through tailored training programs and workshops. Strong ability to troubleshoot complex vehicle issues while ensuring adherence to quality standards.

Highly skilled Network Administrator with comprehensive experience in designing, implementing and troubleshooting network systems. Strong abilities in ensuring network security, efficiency and functionality, backed by proficiency in a variety of networking technologies and tools. Demonstrated success in leading team projects to improve overall network performance. Prioritize proactive maintenance and upgrades to minimize downtime while enhancing operational effectiveness.

James Mock

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Concrete Restoration Technician/ Estimator

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Concrete Restoration Technician/ Estimator

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