James Moffitt
Fayetteville,NC
Summary
Very efficient when it comes to customer satisfaction, such as commucating with customer and giving update information about schedules and pricing. Giving the customer as much information as possible keep them aware and knowledgeable.
Overview
28
28
years of professional experience
Work History
Delivery Driver
Amazon
Garner, NC
12.2023 - Current
- Handled merchandise in accordance with product handling standards.
- Reported mechanical problems encountered with vehicles to dispatch.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Processed shipment documents neatly and efficiently for each load.
- Notified customers of delays to decrease calls to support.
- Utilized street maps to plan and determine most efficient routes.
- Kept accurate logs of all deliveries and trips.
Order Filler
Walmart Distribution Center
Hope Mills, NC
04.2023 - 04.2024
- Maintained cleanliness of work area at all times.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Limited damage to products and orders by using care when choosing items.
- Worked closely with other departments to resolve discrepancies between orders placed and those shipped or received.
- Ensured that all shipping documents were accurate and complete before sending out packages.
- Efficiently filled orders using hand-held scanners.
- Packaged items with appropriate materials to prevent damage during shipping.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Achieved productivity and accuracy standards to meet company guidelines.
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Checked incoming goods against purchase orders to ensure quality assurance.
- Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
- Stacked merchandise on pallets for storage in the warehouse.
- Utilized barcode scanning technology to quickly locate items needed for filling orders.
- Operated forklift and pallet jack to transport heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Attended company safety meetings to maintain knowledge of new and important information.
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Customer Service Reservation Agent
Amtrak
Raleigh, NC
08.1996 - 11.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Strengthened customer retention by offering discount options.
- Improved customer service wait times to mitigate complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Prevented key account losses by researching discrepancies and correcting problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Took special orders in person and over telephone, generating additional revenue every month.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Consulted with customers to resolve service and billing issues.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
Education
High School Diploma -
Susan Miller Dorsey Senior High School
Los Angeles, CA06-1975
Skills
- Equipment Operation
- DOT Compliance
- Quality Assurance
- Cargo Handling
- Safe Driver Training
- Forklift Operation
- Exceptional Written and Verbal Communication Skills
- Pallet Jack and Hand Truck Operation
- Safe Driving
- Experienced Manual Transmission Driver
- Equipment Monitoring
- Customer Service
- Valid Driver's License
- Responsible Driver
Timeline
Delivery Driver
Amazon
12.2023 - Current
Order Filler
Walmart Distribution Center
04.2023 - 04.2024
Customer Service Reservation Agent
Amtrak
08.1996 - 11.2021
High School Diploma -
Susan Miller Dorsey Senior High School