James Montgomery
Steubenville,OH
Summary
Accomplished Supervisor with a proven track record at Peak Energy Services, enhancing team productivity and customer satisfaction through effective leadership and problem-solving skills. Expert in staff management and training, holding key certifications including D.O.T. and Forklift. Achieved significant improvements in operational efficiency and safety compliance, demonstrating a goal-oriented approach and a commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
Supervisor
Select Water Solutions
04.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Supervisor
Peak Energy Services
10.2021 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
Heavy Machine Operator
Peak Energy Services
01.2020 - 06.2021
- Maintained a clean and organized work environment, minimizing hazards and promoting overall safety on the job site.
- Operated forklift, haul trucks, loader and other equipment on daily basis.
- Achieved a strong safety record by consistently following all company guidelines, procedures, and regulations for heavy machine operations.
- Operated dozer and heavy equipment on slopes, hillsides and roadsides.
- Collaborated with team members to efficiently complete projects within tight deadlines.
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Positively impacted overall project outcomes by maintaining open lines of communication with site supervisors and other team members.
- Inspected work areas to organize supplies, remove debris, and eliminate safety hazards.
- Maximized operational efficiency by effectively troubleshooting problems with machinery when necessary and coordinating repair efforts promptly.
- Enhanced productivity by skillfully operating heavy machinery for various construction and excavation projects.
- Assisted with training new employees on proper equipment usage, fostering a culture of continuous learning among team members.
- Consistently met project deadlines through effective time management and efficient use of heavy machinery.
- Upheld strict quality control standards while operating heavy machinery, contributing to consistently high levels of customer satisfaction on completed projects.
- Supported other operators as needed, demonstrating adaptability and teamwork in high-stress environments.
- Loaded and unloaded equipment from vehicles and trailers.
- Operated machining equipment safely with team of operators.
- Mitigated risk by identifying potential issues before they arose, proactively addressing concerns related to heavy machine operations.
- Demonstrated expertise in operating a wide range of heavy machinery, including bulldozers, excavators, and loaders.
- Reduced downtime by performing regular maintenance checks on heavy equipment, ensuring optimal performance.
- Increased safety on the job site by strictly adhering to established protocols and guidelines for heavy machine operation.
- Trained new employees in efficient and safe operation of dozer.
- Ensured accurate record-keeping of daily logs for maintenance activities, hours worked, and any incidents that occurred during operation.
- Located parts and completed repairs and preventive maintenance with minimal oversight.
- Improved fuel efficiency by closely monitoring usage patterns during operation of heavy machinery.
- Prepared records for all equipment present on rig in coordination with client representatives.
- Drove dozer in successive passes over construction surfaces to raise or lower terrain.
- Picked appropriate locations, rigged up systems and monitored safety of operations.
- Used high-pressure water and vacuum system to remove dirt and debris from specific locations.
- Evaluated site conditions and worked with contractors to set up truck properly.
- Implemented all directional drilling plans and procedures according to company plans.
- Removed debris such as brush and stumps to clear work areas.
- Updated system to keep accurate track of materials.
- Operated range of heavy equipment on regular basis with advanced skill.
- Moved equipment between job locations using truck and trailer.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Followed safety protocols while operating machinery.
- Loaded and unloaded construction materials on site.
- Monitored fuel, oil and water levels of heavy equipment.
- Performed preventive maintenance to prolong life of equipment.
- Adhered to instructions from supervisors and engineers onsite.
- Employed bulldozers, loaders and backhoes for construction projects.
- Monitored and adjusted speed of heavy machinery for safe operation.
- Transported materials and equipment to and from construction sites.
- Provided technical assistance to other workers on job site.
Barber
BJ'S Barbershop
10.2013 - 05.2017
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Managed business customer service, responding to requests and concerns promptly.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Resolved guest complaints about service or style.
- Managed complex appointment schedule for high-volume client base.
- Implemented an efficient appointment booking system to streamline scheduling processes and enhance overall client experience.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Supported overall business growth by actively participating in promotional events like community fairs or charity fundraisers that showcased the salon''s offerings.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Consulted with customers to understand hair cut, color and styling desires.
- Maintained regular client list and successfully handled walk-in customers.
- Completed quality haircuts and styling for men, women and children.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
- Operated clippers and shears to create customized looks.
- Completed full and partial shaves with clippers and standard and straight razors.
- Advised clients on how best to care for hair and maintain health between visits.
- Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
Laborer
Evolution Energy Services
06.2015 - 03.2016
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
Education
Barber School of Pittsburgh
Pittsburgh, PA2013
High School Diploma -
Steubenville High School
Steubenville, OH06.2008
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Certificates from DOT, PEC, Confined Space, Forklift, and Skylift
Timeline
Supervisor
Select Water Solutions
04.2023 - 05.2024
Supervisor
Peak Energy Services
10.2021 - 04.2023
Heavy Machine Operator
Peak Energy Services
01.2020 - 06.2021
Laborer
Evolution Energy Services
06.2015 - 03.2016
Barber
BJ'S Barbershop
10.2013 - 05.2017
Barber School of Pittsburgh
High School Diploma -
Steubenville High School
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