JAMES MONTGOMERY
Dallas
Summary
Results-driven professional with extensive experience in customer relationship management and facility maintenance at Cardinal Group Management. Demonstrated success in enhancing operational efficiency through analytical thinking and strategic planning. Expertise in transportation information and travel bookings, providing exceptional service while effectively resolving conflicts and ensuring regulatory compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MAINTENANCE TECHNITION
CARDINAL GROUP MANAGEMENT
Arlington
08.2023 - 01.2024
- Ensured safe operation, maintenance, and repair of facility equipment in compliance with health and safety regulations.
- Conducted inspections on building systems to identify repair needs and safety concerns.
- Performed routine maintenance on HVAC systems to maintain optimal performance.
- Collaborated with building managers to assess needs and develop preventive maintenance schedules.
LEASING SPECIALIST
SELDIN COMPANY
Arlington
08.2023 - 01.2024
- Facilitated lease transactions by preparing leases and obtaining applicant histories and credit approvals.
- Resolved tenant conflicts through persuasive communication and in-depth knowledge of leasing agreements.
- Supported property manager with community marketing by distributing flyers promoting referral fees and events.
SUPPORT ASSOCIATE LEVEL III
ALLIED GOVERNMENT SOLUTIONS, INC.
Dallas
10.2022 - 04.2023
- Supported government staff by executing accounting functions and preparing letters, reports, and specialized correspondence.
- Addressed urgent applicant requests under direction of DOS passport specialist.
- Conducted administrative reviews of suspended applications to facilitate EF/AR process continuation.
- Attached appropriate paperwork to suspended applications for processing efficiency.
- Completed administrative reviews on suspended applications, including suspense tag completion and DOS letter preparation.
- Updated TDIS-PD screen with accurate suspense information to ensure proper tracking.
- Managed multiple urgent requests while maintaining compliance with established procedures.
- Streamlined communication between applicants and government staff through timely correspondence.
CONTRACTOR, DRIVER
UBER AND LYFT
Plano
05.2021 - 10.2022
- Utilized advanced driving techniques to effectively manage unforeseen delays and optimize time management.
- Responded promptly to customer inquiries and complaints, delivering exceptional service.
- Ensured adherence to company policies regarding safety and security standards.
RESERVATIONS SPECIALIST
AVELO AIRLINES
Plano
11.2021 - 02.2022
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Performed data entry into reservation system and updated customer information as needed.
CONTRACTOR / PROJECT MANAGER
BOSTON GPS
Boston
10.2019 - 05.2021
- Managed relationships management with GPS manufacturer partners, ensuring fast response times, conflict resolution, direct customer contact, scheduling, and appointment follow-up.
- Monitored contractor performance to ensure compliance with contract requirements.
- Maintained documentation related to contracts, change orders, payments. for record keeping purposes.
INDEPENDENT CONTRACTOR
SELF-EMPLOYED
Boston
12.2016 - 10.2019
- Provided remodeling service for Residential and Commercial Property throughout United States.
- Progressive use of technology, including use of computer modules to prepare detail bids for client review.
SPECIAL POLICE OFFICER
DIMMOCK COMMUNITY HEALTH CENTER
Boston
04.2015 - 06.2016
- Adhered to company policies, laws, and regulations: state, county, and city ordinances.
- Initiated appropriate actions pertaining to violations occurring in and on DCHC property.
- Partnered with the EMT and Fire Department for emergency situations.
- Prepares reports on investigations conducted regarding noteworthy incidents occurring during tours of duty.
OFFICE MANAGER
MARYLAND CHIROPRACTIC
Silver Spring
09.2012 - 05.2013
- Conducted regular QA reviews to enhance client intake, registration, and scheduling processes.
- Managed facility procedures for insurance and billing to ensure compliance.
- Resolved patient queries regarding insurance efficiently.
- Oversaw patient intake process while maintaining accurate records.
Skills
- Transportation information and travel bookings
- Telephone reservations
- Customer relationship management
- Case management
- Customer service
- Planning and coordination
- Analytical thinking
Certification
Special Officer Certification, 2015, William Cloran Academy, Boston, MA
Timeline
MAINTENANCE TECHNITION
CARDINAL GROUP MANAGEMENT
08.2023 - 01.2024
LEASING SPECIALIST
SELDIN COMPANY
08.2023 - 01.2024
SUPPORT ASSOCIATE LEVEL III
ALLIED GOVERNMENT SOLUTIONS, INC.
10.2022 - 04.2023
RESERVATIONS SPECIALIST
AVELO AIRLINES
11.2021 - 02.2022
CONTRACTOR, DRIVER
UBER AND LYFT
05.2021 - 10.2022
CONTRACTOR / PROJECT MANAGER
BOSTON GPS
10.2019 - 05.2021
INDEPENDENT CONTRACTOR
SELF-EMPLOYED
12.2016 - 10.2019
SPECIAL POLICE OFFICER
DIMMOCK COMMUNITY HEALTH CENTER
04.2015 - 06.2016
OFFICE MANAGER
MARYLAND CHIROPRACTIC
09.2012 - 05.2013
Similar Profiles
ALPHONSA JAY HENDERSONALPHONSA JAY HENDERSON
Leasing Agent at Cardinal Group ManagementLeasing Agent at Cardinal Group Management
Ornjira (Jessy) DahlOrnjira (Jessy) Dahl
Portfolio Sales and Marketing Manager at Cardinal Group ManagementPortfolio Sales and Marketing Manager at Cardinal Group Management
Vincent MooreVincent Moore
Maintenance Supervisor at Cardinal Group ManagementMaintenance Supervisor at Cardinal Group Management
Aisha Madeen KaliaAisha Madeen Kalia
Associate Technical Recruiter at Motive (Formerly KeepTruckin)Associate Technical Recruiter at Motive (Formerly KeepTruckin)
Cameron LeeCameron Lee
Usher/Ticket Taker at Dallas Summer MusicalsUsher/Ticket Taker at Dallas Summer Musicals