Summary
Overview
Work History
Education
Skills
Drums Metal Tacos and Working
Work Availability
Quote
Timeline
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James Montoya

North Platte,NE

Summary

Polite and professional CC Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Experience in Operator Services and DA and ECC Emergency Operator

Overview

11
11
years of professional experience

Work History

Call Center Representative

Viiz Communications
Anniston, AL
02.2021 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Average 400 per on certain shifts

Driver

Ryder Logistics
Miami Beach, FL
07.2018 - 02.2021
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Obtained customer signatures to complete and process paperwork.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Dedicated Route Monday Through Friday
  • 22 yrs Commercial Driving Experience 2.7 million miles

Call Center Representative

Ansafone
Santa Ana, CA
03.1994 - 10.1997
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 450 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Answered Approx. 550 calls daily

Human Resources Manager

GHG Security
City of Industry, CA
09.1990 - 04.1994
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 100 new employees.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 532 employees.

Education

High School Diploma -

Bassett Senior High School
La Puente, CA
06.1984

Skills

  • Customer Data Confidentiality
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Customer Support
  • Clerical Support
  • Call Transfers
  • Cultural Sensitivity
  • Time Management
  • Critical Thinking
  • Reading Comprehension
  • Policy and Procedure Adherence
  • Documentation

Drums Metal Tacos and Working

Im an OL Skewl Metalhead from way back in the day in its infancy to now. Im a Drummer with 20 yrs off and on, I have experience playing live in front of people. Love Animals and of course I love Tacos and My job is my life my peace my happy place its where i want to be,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Call Center Representative

Viiz Communications
02.2021 - Current

Driver

Ryder Logistics
07.2018 - 02.2021

Call Center Representative

Ansafone
03.1994 - 10.1997

Human Resources Manager

GHG Security
09.1990 - 04.1994

High School Diploma -

Bassett Senior High School

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James Montoya