Summary
Overview
Work History
Education
Skills
Safe Driver Award Bonuses
Interests
Work Availability
Work Preference
Timeline
AdministrativeAssistant
James Montoya

James Montoya

Summary

Dynamic customer service professional with proven expertise at Fiserv, adept at conflict resolution and enhancing customer loyalty. Recognized for exceeding performance metrics and achieving high first-call resolution rates. Proficient in data entry and Microsoft Excel, consistently delivering exceptional support in fast-paced environments while fostering positive client relations.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent Medical Office with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Fiserv
03.2022 - 09.2024
  • Effectively managed high-stress situations while resolving disputes and maintaining professionalism.
  • Resolved customer complaints with empathy, enhancing loyalty and driving repeat business.
  • Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
  • Responded promptly to customer inquiries regarding products, services, and company information.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Call Center Representative

Viiz Communications
02.2020 - 12.2022
  • Managed high call volumes while delivering exceptional customer support with professional composure.
  • Resolved escalated calls effectively, ensuring client satisfaction through complex issue resolution.
  • Addressed inquiries promptly, enhancing customer satisfaction and fostering positive experiences.
  • Achieved improved first-call resolution rates through thorough issue analysis and problem-solving techniques.
  • Consistently exceeded monthly performance metrics, contributing significantly to call center success.
  • Adhered to customer call guidelines for service levels, handling time, and productivity standards.
  • Adapted proactively to rapid changes in a fast-paced environment.

Dedicated Driver

Ryder Integrated Logistics
07.2017 - 01.2020
  • Participated in eco-friendly driving programs to promote sustainability initiatives and reduce emissions.
  • Performed regular vehicle inspections to enhance company safety record.
  • Monitored industry regulations to ensure compliance and mitigate potential issues.
  • Consistently exceeded performance expectations through punctuality, accuracy, and professionalism.
  • Completed specialized training courses for safe transport of hazardous materials.
  • Managed time efficiently to meet tight deadlines while maintaining service quality.
  • Collaborated with dispatchers for accurate pick-up information and special instructions.
  • Utilized GPS for route planning, ensuring timely deliveries and minimizing delays.

Yard Spotter

CPC Logistics
03.2016 - 07.2017
  • Conducted thorough pre-trip inspections of yard tractors, identifying necessary repairs promptly.
  • Maintained an organized yard by positioning trailers in designated spaces to optimize workflow.
  • Promoted safety standards through strict adherence to company policies and procedures.
  • Provided reliable support during peak periods to effectively manage increased workload demands.

Log Truck Driver

David Porter Trucking
09.2013 - 03.2016
  • Reduced fuel consumption through effective route planning and efficient driving methods.
  • Increased operational efficiency by identifying process improvement areas and recommending solutions.
  • Decreased vehicle downtime by performing routine maintenance tasks consistently.
  • Maintained accurate logs of driving hours and mileage to ensure compliance with regulations.
  • Enhanced company reputation by delivering undamaged loads on schedule.
  • Secured cargo using chains and restraints, minimizing accident risks during transit.
  • Assisted in training new drivers on industry best practices and safety procedures.
  • Conducted thorough pre-trip inspections to enhance truck and trailer safety.

Feed Truck Driver

Koch Foods
07.2003 - 09.2013
  • Completed comprehensive training programs on safety regulations, industry best practices, and equipment handling.
  • Cultivated strong relationships with suppliers to streamline goods flow between facilities.
  • Enhanced customer satisfaction through timely and accurate feed deliveries while resolving issues promptly.
  • Increased delivery efficiency by maintaining precise inventory records and scheduling.
  • Effectively communicated with dispatchers regarding delivery updates and en route challenges.
  • Navigated adverse weather conditions safely, adhering to strict delivery deadlines.
  • Conducted thorough pre-trip inspections to identify potential road issues before departure.
  • Participated in regular safety meetings to remain informed of regulatory changes affecting operations.

Education

High School Diploma -

Bassett High School
La Puente, CA
07-1984

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Client relations

Safe Driver Award Bonuses

Won Safe Driver Award in 2005 and 2007 and 2008.

Interests

  • Genealogy
  • I enjoy helping others and giving back to the community
  • Coding and Programming
  • Participate in Walking and Dog Walking, as recreational activities to maintain physical fitness
  • Virtual Reality
  • Artificial Intelligence (AI) and Machine Learning
  • Avid Reader
  • Reading
  • Passionate about balancing physical health with mental and emotional wellness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

4-day work week401k matchStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsWork from home optionPaid time offCareer advancementCompany CultureFlexible work hoursPersonal development programsWork-life balanceTeam Building / Company Retreats

Timeline

Customer Service Representative

Fiserv
03.2022 - 09.2024

Call Center Representative

Viiz Communications
02.2020 - 12.2022

Dedicated Driver

Ryder Integrated Logistics
07.2017 - 01.2020

Yard Spotter

CPC Logistics
03.2016 - 07.2017

Log Truck Driver

David Porter Trucking
09.2013 - 03.2016

Feed Truck Driver

Koch Foods
07.2003 - 09.2013

High School Diploma -

Bassett High School

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