James Moore
Lockport,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Service Manager
Olive Garden
05.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front End Manager
Flour City Bread Co
11.2013 - Current
- Oversees distribution of goods to over 20 different restaurants
- Coached employees through day-to-day work and complex problems.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Reviewed financial reports and trend forecasts.
Front End Manager
Papa Joes Restaurant
06.2020 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Prepared weekly employee work schedules to meet operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Maintained strong customer relations and effective customer service standards.
Supervisor of Gates Recreation
Gates Recreation
09.2011 - 08.2016
- Directly responsible for creating daily activity schedules and organization of recreation programs.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Scheduled events in recreation facilities and monitored facility conditions.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
Skills
- Staff Management
- Marketing and Advertising
- Passion for customer satisfaction
- Staff Scheduling
- Operations management
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Financial Management
- Verbal and written communication
- Schedule optimization
- Business Development
- Till Counting
Timeline
Service Manager
Olive Garden
05.2023 - Current
Front End Manager
Papa Joes Restaurant
06.2020 - 09.2022
Front End Manager
Flour City Bread Co
11.2013 - Current
Supervisor of Gates Recreation
Gates Recreation
09.2011 - 08.2016