James Moore
Charleston
Summary
Customer-focused professional committed to offering the best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and restaurant operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
24
24
years of professional experience
Work History
Server/Manager
The Chop House
06.2021 - 04.2024
- Met and exceeded guest expectations by providing a wonderful dining experience
- Assisted with opening and closing the restaurant as a server, ran daily operations as management. Including but not limited to all opening and closing duties and ensuring guest satisfaction.
Server
French Quarter Mardi Gras Casino
01.2020 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Food Eexpeditor/Line Cook
Olive Garden
08.2013 - 01.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Assisted preparation of food plates, overseeing quality and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Served food and beverages promptly with focused attention to customer needs.
Manager
Texas Roadhouse And Saloon
04.2010 - 07.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled all opening and closing duties including cash handling, creating schedules and labor control
Kitchen Manager
Longhorn Steakhouse
08.2006 - 03.2010
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Daily completion of high cost preparation list including seafood, steak cutting, overseeing daily prep, expediting food, performing table visits
- Supervising inventory, truck orders and labor control
Kitchen Supervisor
Hard Rock Cafe
07.2001 - 08.2006
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Reduced food waste through effective inventory management and menu planning.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
Kitchen Manager
Cole's Olde English Tavern
07.2000 - 06.2001
- Menu creation
- Managed staff scheduling
- Supervised hiring process for new employees
- Labor control
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Local Promotion
- Bartending
Education
High School Diploma -
Duvall High School
Griffithsville, WV06.1996
Skills
- Operating system management
- Team Training
- Backup Management
- Crew Coordination
- Restaurant Operations
- Customer Service
- Staff Supervision
- Inventory Management
- Safe Food Handling
Timeline
Server/Manager
The Chop House
06.2021 - 04.2024
Server
French Quarter Mardi Gras Casino
01.2020 - 03.2020
Server/Food Eexpeditor/Line Cook
Olive Garden
08.2013 - 01.2020
Manager
Texas Roadhouse And Saloon
04.2010 - 07.2013
Kitchen Manager
Longhorn Steakhouse
08.2006 - 03.2010
Kitchen Supervisor
Hard Rock Cafe
07.2001 - 08.2006
Kitchen Manager
Cole's Olde English Tavern
07.2000 - 06.2001
High School Diploma -
Duvall High School