Experienced professional with 13 years in customer service and administrative roles, seeking Sales Administrator position. Skilled in logistics coordination, customer relations management, and sales process streamlining. Demonstrated success in enhancing customer satisfaction and supporting sales teams at Konica Minolta and Kongsberg Automotive. Detail-oriented individual with excellent communication and project management abilities. Proven multitasker in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives.
Hi, I’m
James Moore
Windsor,CT
Summary
Overview
13
years of professional experience
Work History
Kongsberg Automotive
Customer Service Representative / Production Scheduler
10.2020 - 05.2024
Job overview
- Compiled and distributed daily sales reports, summarizing customer transactions, item details, and total sales figures
- Generated production documentation and verified daily shipment invoices to maintain accurate records of manufacturing outputs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Boeing Distribution
Program Administrator - Performance and Execution Team
09.2019 - 08.2020
Job overview
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Managed documentation, including acquisition and organization of purchase orders, blueprints, quality assurance documents, and regulatory compliance certificates, ensuring accurate filing and accessibility
- Processed purchase orders for key clients such as Raytheon and Pratt & Whitney utilizing Exostar Portal to maintain efficient workflow and vendor communications for expediting delivery of overdue components
- Developed and maintained tracking system via spreadsheets to monitor and address problematic orders, and communicated with sales teams regarding inventory levels to preempt stock shortages.
Trumpf Inc
Logistics Coordinator
01.2019 - 03.2019
Job overview
- Developed initial process email for technical support and evaluated field service engineers' competencies, also overseeing the calibration of tooling equipment.
- Coordinated scheduling of machine installations across the U.S., ensuring alignment with customer availability and team resources while maintaining key performance indicators for installation efficiency and customer satisfaction..
- Tracked orders and notified customers of status or potential delays.
Konica Minolta Business Solutions
Customer Relations Coordinator - Sales Admin
12.2010 - 11.2018
Job overview
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Managed accurate entry and tracking of meter readings for client equipment, ensuring timely and precise billing
- Coordinated with sales, marketing, and executive teams to facilitate effective communication and streamline order processing
- Orchestrated the dispatch of maintenance technicians and oversaw the scheduling of customer pickups and deliveries.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
Education
Holyoke Community CollegeHolyoke, MA
Some College (No Degree) from General Studies
University Overview
Skills
- Problem Solving
- Technical Skills
- Microsoft Word
- Lotus Notes
- SAP
- Cardex
- Data Entry
- Conflict Resolution
- Microsoft Excel
- Scheduling
- Order Processing
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Building rapport
- Administrative Support
Timeline
Customer Service Representative / Production Scheduler
Kongsberg Automotive
10.2020 - 05.2024
Program Administrator - Performance and Execution Team
Boeing Distribution
09.2019 - 08.2020
Logistics Coordinator
Trumpf Inc
01.2019 - 03.2019
Customer Relations Coordinator - Sales Admin
Konica Minolta Business Solutions
12.2010 - 11.2018
Holyoke Community College
Some College (No Degree) from General Studies
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