JAMES MOORE
Arlington,TX
Summary
I have almost 20 years of managerial experience positively impacting organizations outcomes within a fast-past, results driven environment. High performing with a passion for 100% internal/external customer satisfaction & organization’s success. I'm committed to continuous improvement & ensuring KPIs are met. Dedicated, high caliber, results-driven with a participatory management style of leadership. Great interpersonal/soft skills along with excellent working relationships that allow confidence to collaborate with cross-functional teams to solve complex, high-stakes problems. Highly-motivated with strong desire to take on new challenges. Strong worth ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Transportation Supervisor
Chick-fil-A Supply
Hutchins, TX
10.2023 - Current
- Build working relationships with the drivers & navigators as well as other supporting departments such as Centralized Transportation, Restaurant Services, SQC, & Operations.
- Building a culture that aligns with our Corporate Purpose & Core Values.
- Ensure drivers are being good stewards by providing a high level of service to our Operators with the mindset of leaving the stores in better condition than they arrived.
- Perform pre-trips, post trips, & delivery audits.
- Monitor routes nightly to ensure on-time delivery as well as ensuring drivers of HOS are within compliance.
- Holding drivers accountable to the DCAP & Standard of Conduct Policy
Delivery and Service Supervisor
Domino's Pizza
Grand Prairie, TX
07.2023 - 10.2023
- Managed performance issues with delivery team members.
- Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
- Monitored staff and organization of delivery department.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Coordinated with customers to plan efficient or special deliveries.
- Inspected deliveries for proper preparation and resolved concerns quickly to maintain schedules.
- Tracked service metrics and managing budget
- Work closely with store Managers
OTR Driver
Raider Express
Fort Worth, TX
03.2023 - 07.2023
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Drive 53' reefer trailers to transport and deliver products and other materials.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Updated logs with timely and accurate information to meet internal requirements and DOT recordkeeping demands.
- Maintained safe driving habits to protect property and general public on roadways.
- Always meet appointment times
Operations Manager
Keurig Dr Pepper
Irving, TX
07.2008 - 02.2023
- Manage 8 direct reports and 242 indirect reports
- Formation and motivation of teams to achieve peak performance, ensure total customer (internal & external) satisfaction, & meet aggressive operational objectives by implementing stretch goals
- Multi-taking talents in team building, employee growth & development, as well as following a progressive disciplinary process
- Effectively employed proactive management and problem solving techniques
- Effective managing within a culturally diverse organization
- Built strong operational teams to meet customers' demands.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Presented performance and productivity reports to supervisors.
- Collaborated with team leaders on quality audits.
Product Availability Supervisor
Pepsi Bottling Group
Carson, CA
04.2005 - 07.2008
- Supervised employees in picking, loading, & shipping of product in an on-time, every time environment
- Maintained productivity, time and quality statistics to be reported to my manager
- Assisted with cycle counts, FIFO, and product allocation.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Education
High School Diploma - General Study
Lynwood High School
Lynwood, CA05.1996
Radiology
University of Nevada Las Vegas Las Vegas
Las Vegas, NVBusiness Management
Tarrant County College
Arlington, TXBS Business Administration, Management
Western Governors University
Salt Lake City, UTSkills
- Servant Leader
- Soft Skills
- Class A CDL
- Interpersonal Relationship
- Problem-Solving
- Continuous Improvement
- Conflict Resolution
Timeline
Transportation Supervisor
Chick-fil-A Supply
10.2023 - Current
Delivery and Service Supervisor
Domino's Pizza
07.2023 - 10.2023
OTR Driver
Raider Express
03.2023 - 07.2023
Operations Manager
Keurig Dr Pepper
07.2008 - 02.2023
Product Availability Supervisor
Pepsi Bottling Group
04.2005 - 07.2008
High School Diploma - General Study
Lynwood High School
Radiology
University of Nevada Las Vegas Las Vegas
Business Management
Tarrant County College
BS Business Administration, Management
Western Governors University