James MOORE
Poughkeepsie,NY
Summary
Qualified professional with law enforcement and Security/investigations background. Experienced Operations Manager with the ability to administer and develop safe practices, security policies and protocols.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Manager
NYSARC(AHRC)
08.1996 - Current
- Responsible for keeping all in-house and OMRDD/DDSO systems current
- Educated and supervised activities relating to staff training and monitoring all aspects of residential care and treatment
Police Officer/Investigator
New York Police Department
03.2000 - 03.2020
- Diverse assignments: Investigator with Detective Bureau responsible for the investigation and documentation of all complaints related to all major crimes
- Patrol/Undercover Officer (Anti Crime Unit, Burglary Apprehension Team and Street Narcotics Unit)
- General duties: Crime suspects apprehension, Intervention and Crime Analysis, Interrogations Specialist and Case Aid assisting with complaints with the emotionally disturbed; Strategic investigator and expert witness working in conjunction with the District Attorney's Office
- Dignitary Security and Anti-Terrorist Specialist; Undercover Operative (Narcotics, Investigative Services, Gang Task Force)
- Decorated Officer: Recipient of numerous community, city-wide commendations and merited awards
Armed/Security Professional
Defender Security
06.2004 - 01.2012
- Armed Security for multiple locations within the New York metro area; Loss Prevention Officer and Retail Detective
- Coordinated with local law enforcement and senior management teams
- Private in-home armed security guard
Operations Manager
Herbert G. Birch Community Services
12.1998 - 03.2000
- Responsible for the implementation of medical systems, weekly staff coordination meetings, scheduling and recreational activity development
- Organized and managed training sessions in compliance with State/Agency OMRDD regulations, policies and procedures
Asst. Operations Manager
NYSARC (AHRC)
08.1993 - 08.1996
- Maintained Medical Systems, and assisted the Manager with day to day operations
Education
Bachelor's - Criminal Justice
John Jay College of Criminal Justice
Associate - Liberal Arts
Borough of Manhattan Community College
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Operations monitoring
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Goal setting
- Interpersonal communication
- Project leadership
- Project management abilities
- Schedule management
- Regulatory compliance
Certification
- Special Operations - Post 911 Response (guarded and provided surveillance for high profile areas)
- Auto crime (Identify stolen vehicles, and false documents related to auto theft)
- Surveillance (Video and observation)
- NCIC (National Crime Information Center), Ejustice, PIMS
- AED/First Aid/CPR
- Hr 218 certified
- Dignitary qualified
Timeline
Armed/Security Professional
Defender Security
06.2004 - 01.2012
Police Officer/Investigator
New York Police Department
03.2000 - 03.2020
Operations Manager
Herbert G. Birch Community Services
12.1998 - 03.2000
Operations Manager
NYSARC(AHRC)
08.1996 - Current
Asst. Operations Manager
NYSARC (AHRC)
08.1993 - 08.1996
Bachelor's - Criminal Justice
John Jay College of Criminal Justice
Associate - Liberal Arts
Borough of Manhattan Community College